Hi all,
Below Issue Im facing.
Please let me knowWhere I can get justice?
&&&- Forwarded message &&&-
From: Rajesh Jindal
Date: Oct 25a 10:09 PM
Subject: Regarding Query ID - XXXXXXXXXX
To: support, [email protected]
Hi,
This is Rajesh Jindal, Client code: S10227, I did short sell trade of INDIABULLS REAL ESTATE as on date 21/10, as on time 09:57:44 and order no 2009102166743393 and trade no 33353850.
I tried the buy orders during the trading hours and its not been placed because of technical Issues.(At the end of the day 'buy orders executed for 5000 INDIABULLS REAL ESTATE shares and it's took me for a huge loss (Almost Rs 95000 / - This buy orders not generated from my terminal, So I strongly feel I' am not responsible for the same) So I request you to Cancel the entire 'Buy' 'Sell' orders for the same day for the script INDIABULLS REAL ESTATE and revert all the money back into my account ASAP. Also Motilal Oswal should be in a position to give explanation about inconvenience I' m facing these days.
Hope to hear form you soon.
Thanks
Rajesh Jindal
From: Sandhya Rai
Sent: Friday, October 24 6:10 PM
To: Harit Oberoi
Subject: RE: NSE techincal problem_S10227
Yes, auto square off didn’t take place for some clients… loss reimbursement will be done within 2-3 days.
Regards,
Sandhya Rai - (E-broking)
Motilal Oswal Securities Limited
Palm Spring Centre, 2nd Floor,
Next to D-Mart Supermarket, Link Road,
Malad West, Mumbai 400 064.
Tel : 022 30738000
From: Khammer Sultana [mailto: [email protected]]
Sent: Friday, October 24 6:02 PM
To: Query; Obj Escalation
Cc: Manish A Patke; Sandhya Rai; Upendra Sharma; B Subash; Harit Oberoi; Srinivas Vippagunta
Subject: NSE techincal problem_S10227
Dear All,
This regards client Mr Rajesh Jindal, Client code: S10227, as on online account with us. The client did short sell trade of INDIABULLS REAL EST L as on date 21/10, as on time 09:57:44 and order no XXXXXXXXXXX and trade no XXXXXXXXXXX.
How were during the square off time the system brought 2500 share of INDIABULLS REAL EST L for interday at time of 3:28pm and also addional of 2500 share of INDIABULLS REAL EST L on same period for delivery.
These occureded due to the NSE techincal problem.
The client could not placed the order due to NSE techincal error. These was also confrimed by cse.
The client has recieved a loss of around RS 40, 000/-.Kindly do the need full at the eailest.
Please find the attachment of the contact note.
Thanks & Regards,
Khammer Sultana | Back Office Executive | E-Broking
On Fri, Nov 7 at 2:40 PM, support wrote:
Dear Customer,
With reference to the above mentioned subject, we would like to inform you that we have credited your account with Rs.32443.10/- on 06/11. Please find below the calculation:
Scrip Name: Indiabulls Real Estate.
Date: 21/10
Total amount of shares excess purchased on 21/10 = 353745.25/-
Total amount of shares sold on 22/10 for settlement = 321302.15/-
Total Loss (Including brokerage and other charges) = 32443.10/-
For further clarification we request you to write back to us.
Assuring you for the best of services always.
Warm Regards
Customer Service Team
Motilal Oswal Securities Ltd.
&--Original Message&--
From: Rajesh Jindal ([email protected])
Date: Friday, November 07 03:44 PM
To: support ([email protected])
Subject: Re: Fwd: Regarding Query ID - 899836
Hi,
This is settled only the excess purchse. I put the buy order on Indiabulls Real Estate around 2:04 PM.But that order didnt executed. How you are going to settle that?
Thanks
Rajesh
On Mon, Nov 3 at 8:53 AM, Rajesh Jindal wrote:
Hi,
My query is not rectified so far. I am waiting last 12 days to get resolve this Issue and seems noting happening from your end. I feel that I am not getting a proper customer care from Motilal oswal. Now I would like to close this account.(I already paid Rs 25000/- to open this account.). Please revert back all my amounts lossed on 21st technical issue and Reimberse the deposite of Rs 25000/- as well
Please do the needful ASAP.
Thanks
Rajesh
Dear Rajesh,
The CSE team has given the correct response. We have done the very best to fulfill your requirements. There is no provision to compensate for the notional losses. I hope to have a cordial relationship with you as a client.
Regards
Harit Oberoi | VP | E-Broking
Motilal Oswal Securities Ltd
PJohnson Dye Works Compound, Plot : 6& 7,
Ramchandra Lane Extn., Kanchpada, Malad (West), Mumbai – 400 064
Mobile: 91-9820855423 | DID: 91 22 3089 6877 | Board: 91 22 3089 6600 |
E Mail: [email protected] |
URL: www.motilaloswal.com
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