No. PSMR/ICICI/CC/ Date: 24th March
The ICICI Bank Credit Cards operation,
P.O. Box 7931, Tulasiwadi P.O.
Mumbai-400 034.
Dear Sirs,
Sub: - Monthly Credit card statement of accounts dated 22nd Jan for the
period from 21-12-10 to 21-01 - Credit No.4477 xxxx xxxx 2009.
Ref: I). your credit card statement of accounts dated 22nd Jan for
Rs. 10, 564.47 due to be paid on 08th Feb.
II). we have issued a cheque for Rs.10, 600/- vide cheque bearing No.011625
dated 2nd Feb towards payment of the above bill well before the due
date. ¬
- - -
It is seen from your above credit card statement of accounts dated 22nd Feb
that you have debited a sum of Rs. 1, 079/- on various amounts towards various charges to my account on account of delay in payment.
It is very clear that you are not maintaining the correct accounts of the Customers and there is no co-ordination between your staff from one section to another section. Due to this reason, the customers feel unhappy and facing lot of inconvenience. It is better you advice the concerned staff to verify accounts correctly and properly before entering/making into the correspondence to avoid criticism, displeasure from all the customers.
Please note that the due date of payment of the above said card was on 8th Feb whereas I have paid Rs. 10, 600/- by cheque well in advance (ie) on 02 Feb before the due date. After one week, your Executive staff called us over telephone stating that the cheque not received till 9th Feb and asked us to pay in cash, promising that they will not deposit the cheque in the Bank, if received subsequently. Believing his statement I have paid a sum of Rs. 10, 000/- in cash leaving a balance of only Rs. 564/- as on the day. But your executive has failed to keep up his promise and deposited the cheque after receipt of payment of Rs. 10, 000/-. This indifferent attitude of your staff is adversely affected my image.
Contd………….2
2
But to my surprise you have charged and debited a sum of Rs. 1079/- to my account which is not appreciated. There is no delay in payment on my part. If there is any delay, the same shall be on your part. The amounts debited to my account are therefore not correct and not agreed to. The undersigned is very much unhappy for your indifferent attitude.
Secondly, when I operate my above said credit card, the same is not accepted by the ATM machine.
In view of reasons mentioned above, I request your goodselves to kindly reverse the said amount of Rs. 1, 079/- already debited to my account and credit to my account and confirm as early as possible.
Please note that if the same attitude is continued further, I shall be constrained to close the credit card account without further notice. Please confirm by mail.
Thanking you,
Yours Sincerely
(P.S. MANGAPATHI RAJU)
[email protected]
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