Citibank na
Overcharging and ECS done before disbursement

I have taken a loan from citi bank through their DSA andromeda and they promised me to charge a processing fee of 1.5% but they charged me 2% and also before disbursing the payment they started the ESC installment.

When contacted the DSA assured me to refund the entire amount but its been 25 days and after many mails they are avoiding me and not giving any confirmation.