Oxicash is an E valet service offered by OXIGEN SERVICES (INDIA) PRIVATE LIMITED, Gurgaon.
On 27th July I transferred by Electronic transfer a sum of Rs.5000 to my E valet account from my Citibank account to their State Bank of India A/c. Citi bank's statement reflects that it has been transferred on 28th July.
I have not received credit for that (Top up) in my E valet even after 8 days. I lodged a complaint thro' their website (Feedback Ref id 28692) on the third day. Lodged an SMS complaint also on the 6th day. What concerns me is that their Customer care phones are always on 'Answering machine' mode and repeated attempts (more than 10 times) at different times of the day to contact them have failed.
At last thro' an overseas relative I called and they picked up the call on 4th August. Customer care person Ms. Sonya maintained that this was a NEW complaint and gave a new complaint Reference Number 100804293.
Some control systems are either weak or non-existent; their Web Application to Accounting system interface has some lapses too. the online Funds transfer is triggered through their website after logging thro my E valet id/Mobile phone.
Where did the money go? I had to do some important Railway reservations. Now I may have to pay Tatkal ticket prices or travel by Air. Who will pay for the excess fares?
Pl arrange for tracing the funds which will be lying in their float funds (Suspense) account and arrange for the 'Top up' of my e valet.
Thanks®ards
Ramanujam
[email protected]
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