Dear Sir/Madam
I am customer of ICICI bank, holding debit and credit cards. I would like to register a complaint regarding misuse of my ICICI credit card information online without my authorization by some unknown person. This happened on 26th September at 8:55 PM and the transaction amount is Rs.18956. I contacted ICICI bank customer care. They are NOT cooperating with convincing answers. They have blocked my card from further misuse, But they are saying transaction which has already happened cannot be reverted back. Later I contacted Head Quality services of ICICI bank. They are now saying matter is under investigation. They should own this issue and resolve it within next 2 days.
This transaction was done through a website called ENTROPAY UK. I contacted them through email They are clearly saying that some one has registered a fake id and misused my card information for purchasing products online. They have agreed to reveal details of this transaction only to ICICI bank and to police. Hence I took this matter to local police. Registered a complaint against ICICI bank in Banasawadi Police station. They will be contacting ICICI bank soon for investigation. I have also mailed cyber crime Bangalore mail id giving them details.
I am registering this complaint against ICICI bank for being so negligent, making security breach and ignoring customer requests causing damage in big way.
Regards
Ananth..
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