Dear Sir,
I am a customer of State Bank of India (Branch: Jankipuram, Lucknow | Branch Code: 10342)
I visited my branch on 12th January for issuing two Demand Drafts which I needed for applying to two reputed colleges for admissions. The officer who was on the counter told me that he wouldn't issue the Demand Draft as it was a half day (Saturday).
I revisited the branch on Monday, 14th January for the same purpose and I was again denied service, this time the reason being shortage of staff, while for the 45 minutes I was waiting in the token queue, two of the branch staff were sitting together and chatting. I had to go to another branch of SBI and they issued me the drafts instantly.
Another issue with this branch is that they have pasted posters and notices that proclaim to be 'circulars' issued by the State Bank of India. These 'circulars' say: Deposits of less than 10, 000 to Non Home Branches/Other Branches will not be entertained. Customers are requested to visit J.K. Computers (Echo Grahak Seva Kendra). /It is a computer shop which charges money for cash transfers./ - Issued by State Bank of India.
This is in serious violation to the Citizen Charter of SBI, and its key commitment to customers. Such practices will alienate customers who don't have large bank balances and large amount of cash from availing the banking facilities. If I have to send some money to my family or friend's account, either I have to make sure it is more that 10, 000 or I have to pay to some Computer shop, as State Bank wont allow me to do so from its branches. Instead of issuing such circulars, the Bank can ask small customers like me to not open their accounts in SBI and also take back its tag 'Bankers to all Indians'. Because though I get to have an account I'm being denied basic banking services at your branch.
My allegations can be verified by the CCTV footage if you keep them for records.
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