I have spoken to HDFC customer care to Ms. Mythili vide Ref.no.12018816655 dt. 18/1 regarding foreclosure of HDFC credit card loan and as per the instructions given I have transffered funds through HDFC-BILL DESK from my SBI saving a/c for an amount of Rs.56, 117/- through net banking vide transaction ID: MSBI2674083535 dt.18/01. I have also received a confirmation mail from the BILL DESK SUPPORT for the same. On 20/1 I have received a SMS on my mobile no.9840301515 from HDFC stating that out of RS.56, 117/- only the current outstanding amount due for Rs.13, 342.66 have been credited to my CREDITCARD NO.4365200000001674 and balance amount of Rs.42, 774.34 was returned due to excess payment. But till now the money is not credited back to my account and there is no proper response from HDFC regarding the issue. I have spoken to several customer care executives namely Ms. Dharani vide Ref. no.12021165976 dt. 21/1, Ms. Fathima vide Ref. no.12022250959 dt. 22/1, Mr. Eswaran - Manager on 22/1, Mr. Kranti on 23/1, Ms. Sangeetha vide Ref.no.12024480122 and Mr. Rajeev vide Ref.no.12024560925 dt. 25/1 but of no use. I humbly request you to kindly take necessary action against HDFC and BILL DESK for not crediting back my money to my account which they have returned on 20/01. Please resolve the problem and do the needful.
E.S.SURESH
MOBILE NO.9840301515
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