Hello Sir,
I have some problem with HDFC credit card below i have mentioned my problem please read and take necessary action.
i got a call from hdfc representative on november month 2010 regarding the hdfc titanium card, she explained about the facilities that are in the card like EMI and Balance transfer all are enabled default on your card. i conformed again before apply and applied. i got the card on december the representative told me that after getting your card with in 10 days you have make a call to the customer care and transfer the balance from some other card to hdfc titanium card. i called the customer care service and asked them about this after 3 days they said you don't have option of balance transfer in your card, i told about this they said, "no you dont have the balance transfer offer you have cash load offer, please wait for few months we will enable this like that". after few days i purchased a two mobile phones amount of Rs.28000 using hdfc credit card, and i called the customer care and asked them to convert my 28000 purchase in to EMI, "Same answer from the customer care you don't have that offer, so please wait for few more months we will enable it like that" i requested the customer care to raise the request for EMI conversion. They simply told me that sorry we don't have offer on this like that. so i collected money from my friends and payed to the HDFC full amount, after a month i planned to purchase a laptop some amount of 48000, this i called the customer care before i purchase and i conformed that i have a EMI option, the customer care executive told that yes you have the option just call the customer care after purchasing.and i purchased after i called them please convert this as a EMI This time they told "Sorry you dont have the EMI Offer" please wait for some more months and it will be enabled on your card. like that. I asked them i already inform to the customer care before purchase, but now your saying like this, they told me very simply sorry we given you a wrong information. sorry for that but you don't have the EMI option on your card like that. i requested some many times and emailed to the manger simply they are saying sorry we can't do anything.like that.please do the needful. i referred 5 of my friends and they got the card also, but they have the all options balance transfer and EMI like that i asked them how they enabled you this offers, my friends told they have received a call about a HDFC medical insurance and i have applied that then automatically all the options are enabled or me like that. i also got the call but i told them i have some other insurance some no needed like that. This is full of cheating.please do the needful. the interest of 48000 is too high for every month.please take necessary action.
The Reference number of my complaint is : 11109164822
my name is: saravanakumar vadivel
my credit card number is :5289 4550 0268 9435
i just got tired of raising the request to the HDFC.please do the needful
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