Hi,
My name is Gurmeet Singh Arora, I am holding a credit card of HDFC
Bank (no. xxxx xxxx xxxx 3343). I would like to inform you about the way
HDFC bank Credit card customers are being handled by their Collection
dept. They are harassing me for last few days and talking so cheap.
Last year I settled down my credit card account and gave them all money.
Because I paid in cash I don’t have any proof.
I got a call on 02nd July from their collection dept Naraina
office for payment. She told me your account is over due and you have
to pay Rs.175000. I told her that I already paid and settled
this account last year, she told me ok you pay only Rs.4 I again
said why should I pay more Rs.42000 but she was not ready to listen.
Then I told her ok I will come to your branch, after two days I went
to naraina branch they force fully gave me settlement letter of
rs.42000 (Rs.3500x12installment) and they charge Rs.3500 cash as first
installment even they didn't give me receipt also. “Kis tarah ki
gundgardi hai yeh”
After a week The person’s name is Anu Sharma called me and asked for
another installment of Rs. 3500. I asked that why should I pay, when I
already paid. She has no legitimate answer but only abusive language to harass.
After many such abusive calls when I stopped picking up her calls,
She started calling at my home number and other contacts and started abusing my family members and my friends.
Even she called up my wife's office land line number and started talking rude to my wife’s
colleagues too. This is ridiculous and totally unacceptable, rude behavior your people use while talking to your customers.
I want to take a necessary action against these kind of agents, that
they have no rights to call my family members/ colleagues and abusing
them as I am holding the card.
My wife has two witnesses in her office who have attended Anu Sharma’s and Neha's
calls, If these people will not stop calling my wife office, My wife will lodge
a complaint against anu Sharma and neha to legal cell.
Please help me and suggest what all actions can I take in this regards.
with regards,
Gurmeet Singh
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