ICICI Bank
Customer harrasement & delibrate attempt of fraud

I am delibrately harrassed by phone banking officer with false promises & fraudulant attempt for unauthorised charges on my credit card.

First their courrier service deliver the statement very lates, say 20 days after the statement date (payment due date is 23 days). secondly, not to show their fault, the courrier boy signs on his own on POD. Then bank charges late fee.

When called to customer service, telling them detailed situation, we are assured that charges will be reveresed, that means they agree fault on their part. But when statement comes, they levy another late fee for non payment of previose late fee.

I had called bank many times & talked to alomst 5 banking officers, all assured me that fees will be revered, but everytime, new late fee has been levied over tha past non payment of late fee, eventhough all the payment for purchases & expenses are done.

At some instance, when given reference of last call, we are told that no such calls are registered by phone banking officer.

This is going on for more than 3 months now.

In non of their branches, they have a counter to submit the complain for credit card issues, we have to drop in cheque drop box, that means staff can easily destroy those complains, since we dont have ackonwledgement on our complain. That's what i call fool proof method to loot customers.

What to say, No words for their Efficiency.

Lastly, i had sked to cancel my card, but again they informed me to cut it & drop it in drop box, so you dont have any confirmation of cancellation, again their staff can misuse your card details to do online transection & you might get payment statement for generations.

I am totally fed up with worlds most pathatic & inefficient bank.

I strongly recommand people to look for alternative bank, who are much efficient & honest in dealing, before signing up with this bank.