I request some one to give suggestion to bring this matter in notice to authorized personnel who could take some action against one responsible for this.
On behalf of my family, we have an account in Allahabad bank, in the region Bokaro Steel city, Jharkhand, India. Recently, I came to know that they made some mistakes in monitoring my account around 2 years ago. They did not keep proper check on one transaction from my account which they came to know now few weeks before and misplaced some money around. In recent review after 2 years this mistake caught into picture and they decided to compensate this misplaced amount from customer by imposing extreme high interest rate of 18%.
Even though amount is not too big, for retired person who doesnot have any source of income, it takes little time to pay the money back. In this duration they keep charging this 18% interest which is beyond any regulation set by RBI.
Now I want to bring this matter to authorized person so that responsible one could be punished not the customers. Please suggest me.