Can someone from respective department intervene and help the consumers like us who have been facing lot of issues with Bharat Petrolium Gas Agencies.
There have been issues like:
Gross delay in the delivery of the gas cylinders. Our family has connections from Friends Gas Service, Badarpur and Anand Gas Service at Bharat Nagar, New Delhi. Both of the dealers are making our lives misrable and not less than a nightmare.
Though the internet / phone booking system is introduced. But this system seems of no usage as these dealers are manipulating the bookings as per their own benefits (you know what I mean). They never pickup the calls for the followups and if visited in person to check the status, they will respond with highest degree of rudeness and callous attitude.
It is almost 2 months today and the cylinder is yet not delivered to us from Friends Gas Service, Bharat Nagar. On enquiry, they said that gas was deliverd to us on 14th Feb and same cannot be booked before the stipulated period. Please note that we never received the cylinder on 14th and upon asking the proof of delivery they are not ready to provide the acknowledgement slip. This proves that our booked cylinder was sold under black marketing and nothing else.
The situation with Ananad Gas Agency, Badarpur is also very similar.
I humbly request the higher authorities to take the corrective actions to help us. Trust this feedback will taken with the positive note and will help with correcting and resolving the issues faced by not us but many more consumers.
Thanks,
Sushma
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