Booked for refill gas cylinder via on line with BPCL vide 7908767 dt 02/04 but it is not yet delivered even after a lapse of 40 days in spite of several perusals with dealer and BP vide 129722 dt 23/04/11; 130791 dt 03/05; 109577 dt 06/05; 131141 dt 06/05 and several calls to regional offices and toll free nos. In the console it is fed as it is delivered on 03/05 and when asked the divisional office on 9442220295 it is said that by default it will be changed as delivered. Now whether I have to book again and wait for another 40 days? To hide out their inablity they are fooling the customers.
Also I have to book the gas through online since the dealer is pressing every customer to purchase stores at his departmental stores else not delivering the cylinder. This is nothing but harassing the customer and I have made several complaints to the officers in charge but no one look into due to their patchup with him. This can be verified with my delivery records booked through online. Now my another gas cylinder is also exhausted and I am getting the meals through hotels and spending a lot of money.
R.santhi, Consumer NO: 33525; Distributor code:641871; Thillai gas services (Bharat Petroleum), Kumbakonam.
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