To,
The Area manager.
Bharat Petroleum Corporation Ltd,
LPG Division,
Palakkad, Kerala.
Sub:- Abnormal Delay in Gas supply,
Dear sir,
This is Premkumar, having Consumer No. 29816 in this agency, I am a new Consumer having only One Cylinder. I have booked the cylinder on 02-09 and followed up until today (20-10) saying that they have no cylinders to supply and if it is must you can come and collect the cylinder from their Warehouse, approximately 12 Kms from my Home, which will cost me about INR.250/- for getting One cylinders additional than the Cylinder value. Being One cylinder consumer, as the gas got exhausted since one week, I am using Kerosane stove as alternative for cooking.
It is regretful to inform you that, your approved Gas supply agencies, in Cherpalacherry, Palakkad, they are neither having any system in supplying Gas cylinders to the consumers nor any manners to deal with the consumers. First of all they never respond to the consumers over phone, even if they attend the Phone, use to speak very roughly and disconnect the phone immediately. And Further, this is not first time to happen with me, they always behave in the same way.
In veiw of the above, It is my kind request to you, to look into my grievances and do the needful by providing me the justice.
Thanking you,
Premkumar
Nellaya.
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