BPCL
BPCL Petro Bonus point Issue

First of all BPCL customer service is very bad, when i am requesting for some query then they are sending response from something else.

check the below mail chain...

Dear PetroBonus Member,

Thanks for writing to us.

As per PetroBonus Terms and Conditions, the Petromiles earned in a financial year are valid for a period of 6 financial years from the beginning of the next financial year after the accrual of Petromiles, subject to the membership being valid. (Financial year refers to 1st April of that year to 31st March of the following year).

Accordingly, accumulated Petromiles till 31.03.2005 in PetroBonus member's account were scheduled to be expired on 01.04.2011. The Petromiles expiry date was postponed by further 90 days i.e. till 30.06.2011 in order to facilitate our esteemed members to redeem such Petromiles. All members were suitably informed beforehand to redeem such Petromiles against reward items. For more information visit our web site www.petrobonus.com you will find complete details of Terms and Conditions. Or you can also contact our 24 hour Voice Call Centre on

1800 22 2725 (BPCL) from MTNL or BSNL phones,

or

022 4042 2725 (BPCL) from any phone.

Assuring the best of service always.

Regards,

PetroBonus Team.

%%%%%%%%%%%%%_

From: Suryakant Patel [mailto:]

Sent: Monday, July 09 10:15 AM

To: petrobonus@bharatpetroleum.in; 'petrobonus@direxions.com'

Cc: Suryakant Patel

Subject: RE: Points issues (Card No. 7241760223542310)

Hi As already I requested many times that your local customer care phone number is not working and toll free numbers are also not working.

I have requested for points not credited for below transaction marked in RED color. Please provide me the reason why the points are not given for below transaction.

Transaction Details as on 08-07 20:14:09.

Date Product Merchant Name City Amount (Rs.) Amount Bal Petromiles

22-06 13:31:15 PETROL MOHSIN MOTOR NEEDS HYDERABAD 3000.00 0.00 300

22-06 13:30:44 RELOAD MOHSIN MOTOR NEEDS HYDERABAD 3000.00 3000.00 0

29-04 17:09:33 PETROL RAJ SERVICE STATION HYDERABAD 500.00 0.00 50

22-04 18:38:35 PETROL MOHSIN MOTOR NEEDS HYDERABAD 2500.00 500.00 250

22-04 18:37:44 RELOAD MOHSIN MOTOR NEEDS HYDERABAD 3000.00 3000.00 0

Please call me on 9885461675 if you have any query.

Thanks

Suryakant

From: Suryakant Patel

Sent: Wednesday, June 13 6:07 AM

To: 'petrobonus@direxions.com'

Subject: Re: Points issues (Card No. 7241760223542310)

Hi I know the process to get bonus point but my query was regarding bonus point not awarded for one transaction. Please my previous mail carefully before replying and for details please check my statement

Thanks

Suryakant

9885461675

From: petrobonus [mailto: petrobonus@direxions.com]

Sent: Tuesday, June 12 03:56 PM

To: Suryakant Patel

Subject: RE: Points issues (Card No. 7241760223542310)

Dear PetroBonus Member,

Thanks for writing to us.

Follow the procedure to download bonus points.

Petromiles Downloading process is as follows :

* Insert Petro card into Card Terminal at RO

* Choose Option 3 (loyalty)

* Choose option 1 (loyalty awards)

* Enter the voucher number.

Pump attendant at Retail Outlet can help in getting the Petromiles downloaded onto the card.

Assuring the best of service always.

Regards,

PetroBonus Team.

%%%%%%%%%%%%%_

From: petrobonus [mailto: petrobonus@direxions.com]

Sent: Saturday, May 12 10:16 AM

To: 'Suryakant Patel'

Subject: RE: Points issues (Card No. 7241760223542310)

Dear PetroBonus Member,

Thanks for writing to us.

Please be assured that we are still working on this. We understand importance of your issue and will revert at earliest.

Assuring the best of service always.

Regards,

PetroBonus Team.

%%%%%%%%%%%%%_

From: Suryakant Patel [mailto:]

Sent: Friday, May 11 7:04 PM

To: petrobonus

Subject: RE: Points issues (Card No. 7241760223542310)

Hello,

When will get the update?

From: petrobonus [mailto: petrobonus@direxions.com]

Sent: Monday, May 07 4:03 PM

To: Suryakant Patel

Subject: RE: Points issues (Card No. 7241760223542310)

Dear PetroBonus Member,

Thanks for writing to us.

We have forwarded your details to the concerned for investigation and will revert to you as soon as we get a feedback.

Assuring the best of service always.

Regards,

PetroBonus Team.

%%%%%%%%%%%%%_

From: Suryakant Patel [mailto:]

Sent: Monday, April 30 10:43 AM

To: petrobonus@bharatpetroleum.in

Subject: Points issues (Card No. 7241760223542310)

Hi

For below transaction I was not given any petro bonus points, please provide me the reason

22-04 18:37:44 RELOAD MOHSIN MOTOR NEEDS HYDERABAD 3000 3000.00 0

Thanks

Suryakant Patel

Company: BPCL
Country: India
State: Andhra Pradesh
City: Hyderabad

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