My name is Lalit Khurana (M, 26), resident of 3E-17 B.P., N.I.T. Faridabad, Harayana
As i got job on a cruise in America so thats why i was going to America to report their.
So i decide to go by British Airways.
My flight number is BA-142 (Delhi-London) at 3 AM from I.G.I International Airport,
Delhi But because of bad wheather the flight got delayed by 11 Hrs. so the new timing was 12.30PM on 26th Flight Number BA-256,
this flight was also delayed by one & Half Hrs.
So they arranged hotel for Passengers after 5 AM, But they sent only half of the passengers to hotel, rest of us waiting outside airport for bus to hotel,
but bus havnt reached till 8.30. We all were waited for the bus for these Three & Half Hours in 4 Degree celcius without any sitting arrangement and without
any assistance From British Airways.
When we approached B.A. Authorities, their response is not good, they haven't arranged anything for us, we suffered in cold, early in the morning.
And they sent us inside the airport, inspite of sending us to the hotel b'coz they arranged the flight number BA-256 for us timing 12.30 PM on 26th dec,
but it was also delayed by one & half hr, so new time is 2 PM.
it was 11 hrs delayed from my scheduled flight so my Company ask me not to board in this flight coz the cruise has left,
so i approached Mr. Hemant (Duty Mgr.) of that time for my luggage, He did'nt listen to me, and shouting and insulting me in front of all.
So the flight left at 2 PM but i Got my luggage around 4PM, again i was waited outside airport for 2 hrs without any assistance or help by anyone.
B.A. Authorities gave us mental agony, torture, insult and humiliation, treated us like really rude & bad manner which is not excepted and tolerated.
Its the worst experience of my life, So now m going to consumer court to complain this bad services of British Airways.
Lalit Khurana
919871361704
passport no. G0673938
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