My complaint against BRITISH AIRWAYS -
Dear Sir,
I regret to inform you that your customer service representatives in India provide false information while making a reservation and also do not stick to what they commit.
On 3rd Oct I booked a multi-city ticket through your telephone representative (PNR No. 69WILL and PNR No.69WLQU) from Mumbai - Chicago (via London), New York - London and London-Mumbai. I was told that this bookings (along with fare and taxes) are valid for 72 hrs until 5.30 PM on 6th Oct. I was also given commitment that fares will not change if I make the payment within this time period.
Then on 4th Oct I called and made a change to my itinerary for both the tickets - instead of Mumbai to Chicago, it was changed to London - New York and a revised fare of Rs. 72, 574 was provided (verbal and written confirmation) by Achal (Agent ID 04359407). I was also told that this amount is to be paid by 6th Oct 5:30. Fare will be invalid after this date.
Then on 5th Oct I called to take NEFT details and make the payment. The customer representative said that now the total cost has increased to Rs. 76, 000 (approx) and I will have to pay the new fare. She then transferred to Achal and then after arguing for 30 mins she said I never committed this fare and it can change. I feel extremely cheated. In spite of getting confirmation that the validity of the fare is 72 and there will be no changes in fare if the payment is being made during. In spite of being ready to make the payment as per your terms and conditions I am forced to pay a higher fare. Feel really cheated.
Please justify.
Regards,
Ankit
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