I am planning to buy Chevrolet Beat, and I contacted the dealer over the phone to enquire about the price and quotation for Beat. I was told that a test drive will be given at your door step, however this never happened, even after giving two assurance by the customer service Team Leader. I am surprised by the attitude of employee at Nikhil Automobiles Pvt Ltd, Koperkhairane. This dealer is nearest to my residence that is the reason I approached them. There seems to be no honor for customers visiting their show room. They seem to have every excuse for the customer and blaming Chevrolet for everything.
If this is the treatment given before buying the product I am wondering if I should go for the car or not
I have few issues -
1. I am not sure if Chevrolet has some premium on color variants on Beat or Its from Nikhil Automobile, and if it is Chevrolet then why its not included with Ex- showroom price.
2. The Vehicle not sent for Test drive even after two commitments and booking amount given to the customer.
3. No follow up, there is no call back given to the customer. It seems the dealer is flying high on the introduction of Beat by Chevrolet, but they are forgetting that customers looks more for the kind of service they will get in future that the product they are buying and Nikhil Automobile should re-think and they do not have MONOPOLY as a dealer... there are many in Mumbai. It will take seconds for a customer to turn away to others or probably other Manufacturer.
I have many other issues with this dealer, and now I think i am not only the one there are many more like me.
I am in double minded now with the behavior of Nikhil Automobile employees that should I go for Chevrolet. My second option is Maruti or Fiat.
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