I have purchased my new SPARK-LT model from DPM Auto Sales, Dedhradun in the year may. Now this car is running at Moga (Punjab) due my transfer here as Manager in Oriental Bank of Commerce. Last week I found that front wipers of my car not working proper and take my car at Chevrolet showroom at PADAM MOTORS MOGA. They found that below the driver side wiper of front wiper assembly one side black plastic corner is cracked due to which proper pressure of wiper not in force and advise me to replace whole front wiper assembly being that plastic side is not independent part and not replaceble individually because it is one side of whole front wiper assembly and demanded Rs 1250.00 for replacement of this assembly because plastic accessories part are not covered under warranty like bumper and other outer plastic part.
Being my car comes under 3 year warranty and Chevrolet promise cashless ownership offer (CPCOO) I requested him to replace it at par being this is functional part of front wiper assembly and not simply part of accessories. Being my car is purchase out from Dehradun they are not accommodating me and their response to my claim is not appreciable and I am not satisfied with him. As I contacted to my saler showroom at Dehradun they are ready to replace it BUT IT COST ME RS 3000.00 BEING DEHRADUN IS 350 Km FAR FROM MOGA . This type of partial behaviour at your showroom is not good and appreciable. Here in Punjab PADAM MOTORS, MOGA not accommodating me and insisting me to pay Rs 1250.00 as a cost of replacement.
Being your company claim best in warranty and cashless promise but I don't think this is true at your side. Your assurance at the time of sale are very big but at the time of claim your showroom managers are finding excuses for replacement and stick to that plastic side of whole component and doesn't ready to lessen me at all.
Now it is up to you to direct your showroom at Padam motors Ludhiana sub office at Padam motors Moga Punjab to sustain my claim and replace the front wiper assembly. Being you claim best service provider and claim Chevrolet is one of the few car makers that assures you a Best-in-Class Warranty across Carline's but if your dealers are not accommodating the customers and deals area wise and not cooperating the customers from other state all your assurances go in vain and if your customers are not satisfy with your warranty claims which you assures us at the time of sale it will not in favour of your company.
So, now it is up to you to sustain my claim or refuse it but you remember this before settlement of my claim one dissatisfied customer is enough to dissatisfied at least 100 new customers and I want to be your satisfied customer so I can create some new customers for your company.
So, please direct to your dealer at Padam Motors, Ludhiana and Padam Motors Moga (Sub office of Padam motor Ludhiana) to replace the front wiper assembly of my car. My car details are as under :
Vin No MA6MF481P9TC21633 AND ENGINE NO B10S1213368KC2, MODEL SPARK-LT IN THE NAME OF MR MUKESH KUMAR SHARMA, . ph 09465005441
Thanking you
Yours Sincerely
Mukesh Sharma
Oriental Bank of Commerce
Moga.
EMAIL- [email protected]
0 comments