The following email was sent to the management of Hyundai. But they are not ready to give us a new car, rather they are saying that they will replace the defects, which is obviously not right because we have already paid for a new car. So why gave us an old car.
After doing a proper research me and my family decided to buy Hyundai Santro Xing XL which is one of the best small cars through your authorized dealer LA Motors Pvt Ltd (D Nahur Road Road, Dalmiya Estate, Opp P & T Colony, Mulund West Mumbai 400080). This is my first car and we were waiting anxiously to get the delivery which is financed by HDFC Bank.
I had asked your dealer to show me the car before registering it. The dealer replied saying the car goes for registration from Bhiwandi yard itself and also mentioned that he has no one to accompany me to see the car at Bhiwandi. If he would have co-operated with me to inspect the car before registration this situation wouldn't have not aroused. Since the dealer assured that he has a tie-up HDFC bank and I relied on them thinking that the bank has got many transactions with your company, and I would not be cheated.
When I went to take the delivery after registration (which was done without my inspection) from the above mentioned dealer today i.e. 23/11/06 at around 14.00hrs with my mechanic, It was to my shock & surprise that I noticed after opening the bonnet of the car it is a flood affected car and the engine was completely rusted which even a lay man like me could see. Inside the car there were no screws fitted on the door and above the windows the tin was rusted.
When these defects were shown to the Workshop & Showroom Manager (Parag) they agreed to replace the rusted engine rather than giving us a car which is in perfect condition and told us to come and collect it tomorrow. After that I went with my mechanic for a test drive and noticed that there was defect in the engine as well. After spending huge amount of money, I do not want to buy a car which is flood effected, rusted and in which the water has entered in the engine.
I and my family now request your company to either refund my money or replace the car as it is flood affected. Though I have tried my level best to come to some understanding with the dealer but that has been of no use. If you can help me I would be highly obliged otherwise I will have to recall the bank loan and also request you to refund my initial payment of Rs 45000/- which I have paid to the dealer receipt.
I expect from a professionally run organization like Hyundai to get back to us with some positive solution at your earliest as my family is very keen to own a brand new Santro and not a flood effected & rusted car. This car was supposed to be presented to my daughter as a gift for her birthday from me and my wife but due to this inappropriate service we could not do the same and are highly disappointed.
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