I had called Easy Cabs -Mumbai and booked their taxi for 22nd June at 8:00 a.m.from Ghansoli to New Panvel. My booking was confirmed and the booking id given to me was A062200182. I was told that I would receive the cab details on my cell, half an hour prior to my pick-up time. I waited till 7.30 a.m. for their SMS and then called up again, they reassured that my booking is very much confirmed and I would receive the cab details soon. However I did not receive any SMS from EasyCabs in next 20 min and called them again and they said that the booking was cancelled due to unavailability of cab and sent a sms stating that due to a technical error, they are unable to service my booking.
If this was the case, why was I given a false assurance? This is as good as cheating the consumer. I have taken the trouble and given my feedback on their website, but till now no one from their organisation has even bothered to respond.
I will never, ever travel by EasyCabs again and will sincerely advise other consumers to refrain from using their services, thereby saving the mental agony which comes along with it.
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