I arrived at Delhi's International airport on morning of April 4, and as usual, walked to the Easy Cabs line. I was quickly seated into cab number DL 1RX 6520, and I loaded my entire luggage into the cab.
However, after all my luggage was loaded and we were ready to go, the driver of the aforementioned Easy Cab DL 1RX 6520 asked me for Rs 650 to go to Gurgaon - a distance that typically costs Rs 300 on Easy cabs (I have taken the same route at least 10 times on Easy as well as Meru cabs). On top of that, the driver was rude and acted like a bully, forcing me to take my entire luggage out of the cab, and walk back to the airport terminal with the entire luggage. The driver even challenged me to report him to Easy Cabs or the authorities if I dared to - this itself shows his comfort level with what he was doing. I ended up taking a simple Prepaid cab instead, and the driver there was much more polite and honest, even if the car was not in a great condition.
It was a terrible experience with Easy cabs, a so-called luxury cab at the International airport of the capital city of the country. I felt like I had been transported to Old Delhi railway station in nineties, and as if I were bargaining with an auto driver.
I did not expect this kind of treatment from Easy Cabs. I am a frequent user of fleet taxi services, and will now be extremely hesitant to go to Easy Cabs due to this experience. Easy cabs will need to find ways to discipline its drivers if it wants to grow its business and keep its customers. Else there is no difference between Easy Cabs and auto rikshaws.
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