Indian Railways
Regarding berth allotment

14th July

To

The Customer Complaint Cell

Indian Railways

Sir,

With reference to details attached below can you please explain how senior citizens aged 82

& 71 be allotted side upper and upper berths and how can such elderly people climb to reach

upper berths!? At the time of booking when the option of only lower berths is selected an error

message flashes stopping us from proceeding with reservation of tickets. I do not understand

as how side upper berths can be there in 2nd AC!!

Can you please look into the matter and do the needful?

Regards,

Arun Kumar HG

616, Kunthala Block, VBG Gardens

Navodaya Colony, Mehadipatnam

Hyderabad 500028

Mob: 98490 37747. Email: [email protected]