8 days back, Thriruvananthapuram branch office of Expressit Courier service telephoned me to inform that I have a courier mail and that it would be delivered next morning. Till date (27-3) they have not cared to deliver the mail to me.
In the case of mails to corporate officers, they are willing to deliver the mail at their door. But in the case of individuals like me, they expect the addressee to visit their office to take delivery of the mail. They are not at all interested in home delivery. Since it is a mail from a courier service, the addressees may not know the contents of the mail. Thinking that it may be something important, normally the addressees go to the Office of the courier service and collect their mail.
The Expressit Courier service, an ISO 9001-9008 certified co. take advantage of this weakness of the people and make a lot of profit. In my case this is not the first time. 6 months back, a mail from SBI Card was similarly detained by them until I go and get it from their office. My complaints to them was heard by any body. This time also, I had sent a mail explaining these things to their bombay office at [email protected] and informed over phone also (91 22 39539500) today (27-3).
I am yet to receive the mail.
I am a senior citizen, unhealthy to make travel. Will this be heard by concerned authorities?
Chandrakumar. Mobil: 9349360822
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