Dear Sir,
We have booked grant Fiat Punto Active (P) on 10.11.09 from ABS Motors Gurgoan Haryana in Medium Gray colour vide LS Order No.14221 dt. 09.11.09 (copy attached) through Mr. Rathi. They give me delivery date on 13.11.09. On 13 Nov we went showroom and asked for the delivery of booked vehicle. They said that vehicle gone for PDI and we deliver the vehicle at 1500 hrs but till 2000hrs time to time they are assuring me to deliver the vehicle. At 2000 hrs they said that there is a problem in the vehicle lock and assured me to deliver at 1100 hrs on 14.11.09.
Again on 14.11.09 we went to showroom and asked for the deliver and spoil full day but not get any vehicle or the fact about the said vehicle. At 1920 hrs again they assured to deliver the vehicle at 0900 hrs on15.11.09. When we reached home we received call from showroom that the booked vehicle lock behind repairable and you have to wait another 20 days or you changed your colour to BN White. We replied that this is not possible now because only after inspect the colour we can give you go head.
Sir first of all if there were any problem in the vehicle than why they have booked my Gray colour and why to hide the fact and make us fool.
Again on 15.11.09 we reached the showroom and agree to take BN White colour & asked the delivery. They said that your file lost and you have booked vehicle again. when the file completion going on in between Mr Sager said you will not get the scheme benefit. After a huge discussions Mr. Sager Shaker ABS Sales Manager agree to deliver vehicle and assured to gives scheme benefits and call us on 16.11.09 to collect insurance paper, invoice Form no 21 & 22 etc. But we received document on 19.11.09 after calling Mr Sager at several time per day (mail copy attached).
Sir during the time of delivery Mr. Sager demand Rs. 7439/- (2650 for Ty registration, no plate & storage etc and Rs 4789/- towards the difference in payment of vehicle (copy attached). But during booking Mr. Rathi told us the price of vehicle Rs. 361272/- and for the same amount CSD Ambala made the purchase order (copy attached). We told whole story to Mr. Sager and he try to contact to Mr. Rathi but Rathi mobile was switched off. Mr Sager assured us that if it so let Mr. Rathi to come back than you received your Rs. 4789/- back.
On 24.11.09 we informed by Mr. Rathi that you summit a refund application to our office and we will return your Rs 4789/- back by cheque but till to date nothing received by me after calling to Mr. rathi on daily basis.
Regarding insurance lastly on 19.11.09 they handed over cover note no A4948102 (copy attached) to me & on 06.12.09 we received the certificate of comprehensive policy from Future Generali India by courier (copy attached).
Again 15.12.09 we received one more courier in which they wrote that your policy no V 0507311 dt 19.11.09 cancelled due to dishonored premium cheque no 410312 on State Bank of India for amount of Rs.11095 and with the reason that payment stopped by drawer (copy attached).
Regarding cancellation of policy we called Ms. Heema at ABS Motors but she was also not interested to resolve this problem.
Sir after going through this letter me and my full family was went in a shock that what is happening and thanks GOD that that if during this period if something happened like accident than who took the responsibility because we totally in dark & every thing happened.
We are very surprise that during allotting dealership what the company thought about this type of dealers who spoil the name & fame of Fiat/ Tata We also wonder that weather we have taken a foolish step to go for Punto because of this experience with your faithful dealer.
The attitude and behaviour of Sales Manager, Customer Service manager and delivery supervisor drastically unfaithful telling wrong scheme to like me Clint's. Lastly we are seeking help and true justice from your end and demanding core punishment to the defaulters.
Sincerely waiting for your reply.
Ramphal Dahiya
09871200899.
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