Ford Ikon
Smoke coming out of car because of poor service

To-

MICHAEL BONEHAM - President and Managing Director, Ford India

NIGEL E. WARK - Executive Director, Marketing, Sales and Service, Ford India

Dear Sirs,

In reference to above subject matter, I would like to mention the pothetic service done on Ford Ikon and request for your immediate inter-vetion for resolution and support.

Vehicle Details:

Ford Ikon 1.3 CLXI Colour Silver

Reg No. MH 04 BN 4231

Service Center Details:

SC Ford, Auto Land, Off New Link Road, Opp. Inorbit Mall, Goregaon West, Mumbai - 400062

Dealer Invoice Number RRIAA1590600 dated 02/02 for Paid maintenace service.

Vehicle Delivery date: 02/02

Billing Name: Kedar Godse

I gave the car for paid servicing on 1st February & got back on 2nd February. After that I was out of station & drove the car yesterday on 15th February. Then I noticed that smoke started coming out of Engine Compartment below the Hood. When I opened the Hood, I observed that a piece of cloth is left inside the compartment & it had started burning causing the smoke. I immediately removed the cloth. If I would not have noticed this, definitely car would have caught fire & have been fatal to me & my friends sitting inside the car.

How a cloth can be left inside the engine compartment? This is very pothetic service & neglegance on the part of the service center.

Now I want the compensation for the service cost.

This is a very serious concern & need your attention & action immediately.

Regards,

Kedar Godse

9819360822

Company: Ford Ikon
Country: India
State: Maharashtra
City: Mumbai Suburban

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