FOLLOWING IS THE COPY OF MAIL THAT I SENT TO GENERAL MOTORS AND GALLOPS MOTORS :-
DEAR MR.DIXIT,
SUBJECT: OPEL CORSA - VEHICLE NO. : GJ 2 R 3345
JUST COUPLE OF HOURS BACK, I SPOKE TO YOUR CUSTOMER CARE EXECUTVE MR.AMIT ON 30308080 AND INFORMED HIM ABOUT MY GRIEVANCES.
TO TELL IN BRIEF, AFTER USING MY VEHICLE FOR ABOUT SIX YEARS, I GOT MY BUMPER CHANGED AT GALLOPS MOTORS. THE ORIGINAL BUMPER GOT DAMAGED AT SEVERAL PLACES DUE TO HITTINGS AND COLLISIONS THAT MUST HAVE OCCURRED IN SIX YEARS DURING USAGE OF THE VEHICLE. THE NEW BUMPER WAS INSTALLED IN NOVEMBER - LAST MONTH ONLY.
ONLY AFTER SIX WEEKS, IT GAVE AWAY. TO MY SURPRIZE, IT FELL DOWN DURING RUNNING VEHICLE WITH A LITTLE IMPACT OF THE BUMP ON THE ROAD. THERE ARE SHORT BUMPS ON THE ROAD AND WHEN I WAS PASSING OVER THOSE BUMPS, THE BUMPER (INSTALLED JUST SIX WEEKS BEFORE) GOT DETACHED FROM ITS PLACE AND FELL DOWN. THE VEHICLE WAS AT A SPEED OF 20-25 KM PER HOUR BECAUSE OF THE BUMPS.
WHEN I APPROACHED GALLOPS MOTORS, AHMEDABAD BRANCH, THEY STARTED ASKING QUESTIONS TO ME THAT HOW CAN THAT HAPPENED WITHOUT GETTING ANY IMPACT. THEY ASKED ME QUESTIONS WHICH I WAS SUPPOSED TO ASK THEM THAT HOW THAT COULD HAPPEN.
THEY BLAMED THAT IT MUST HAVE COLLIDED. THERE IS NO SIGN OF ANY IMPACT OR COLLISION ON THE BUMPER. A SMALL PATCH WHICH IS THERE, THEY SAY THAT IT IS A MARK OF THE IMPACT OR HITTING ON THE BUMPER.
I REALLY WANT TO KNOW WHAT MAGNITUDE OF IMPACT IS REQUIRED IN ORDER TO REMOVE OR DETACH THE BUMPER TOTALLY FROM THE BODY AND WHAT DAMAGE THAT IMPACT WILL HAVE ON THE BUMPER (MEANS THE IMPACT WILL MAKE A DENT OR HOLE OR TEARING).
THOUGH I AM NOT AN ENGINEER, USING MY LOGIC I CAN SAY THAT THE IMPACT OR HITTING WHICH CAN REMOVE DETACH THE BUMPER FROM BODY WILL TEAR OF THE BODY OF THE BUMPER AND IT WILL LEAVE A VERY OBVIOUS AND EASILY RECOGNIZABE MARK. JUST BY SEEING THE MARK, YOU CAN CORELATE THE MAGNITUDE OF IMPACT. BUT THERE IS NOTHING SORT OF THIS NATURE ON THE BUMPER. THEY HAD TO TRY HARD TO FIND OUT OUT A SUPERFICIAL SMOOTH PATCH. AFTER FALLING DOWN, THE BUMPER GOT DRAGGED ON THE ROAD FOR AROUND 20-25 FEET AND BECAUSE OF THAT THE SURFACE GOT PEELED OFF AT PLACES.
TO COME TO THE POINT, GALLOP IS RUNNING AWAY FROM THE RESPONSIBILITY. THEY MUST REPLACE THE BUMPER FREE OF CHARGE.
I SUPPOSE, THE BUMPER FITS ON THE BODY AT 5 TO 6 PLACES. HOW CAN ONE IMPACT BREAK OPEN ALL 5 TO 6 PLACES? IS IT THAT IT WAS NOT FITTED INSTALLED PROPERLY? IS IT THAT IT WAS HANGED ONLY ON TWO TOP BRACKETS? IS IT THAT IT WAS NOT FROM A GOOD VENDOR? IS IT THAT IT WAS NOT QUALITY TESTED? I WOULD DEFINITELY LIKE TO HAVE ANSWERS OF THESE AND ALL OTHER QUESTIONS WHICH I HAVE ASKED IN MY MAIL. YOU MAY FORWARD THIS MAIL TO YOUR ENGINEERS IN USA FOR GETTING THE ANSWERS.
PLEASE TREAT THIS MAIL AS URGENT. I HAVE TEMPORARILY TIED UP THE BUMPER WITH THE VEHICLE JUST TO PRESERVE THE PROOF FOR YOUR SCRUTINY. I CANT MANAGE LIKE THIS FOR LONG TIME.
WITH REGARDS,
ARUN SHAH
MOBILE NO. : 093280 30020
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