I had booked 5 tickets on a JetLite flight (Flight Number-S2-402) for 14th December at 8:40pm. I was really aghast at the kind of service offered by your airline. 2 of my friend reached at 08:05pm and were allowed to board the flight and they requested your person at the frontdesk that 3 of us will be coming in some more time so can they wait. Your Representative said she will try to consider. Then when we arrived (7 minutes later according to her) she was very rude and sarcastic and was trying to show that she has the authority to do anything. I completely agree that it was our fault that we were late but I was not expecting your staff to behave in this manner. When we asked her to direct us to some higher authority she said ' i am authority here' and later we managed to talk to some higher authority. There were other such remarks made by her. Three things needs to be readdressed by you 1.> The way your staff behaved with us. 2.> Your flight took off 10 minutes earlier than scheduled, is it professional to let your flight take off EARLY when 3 passengers are missing their flight even though there were at least 25 minutes left for it to leave from schedule (we did not have any luggage).3.> All of us were females and we were stranded at the airport at night with an important function to attend in the morning, although it was our fault that we were late (because of high traffic congestion), I am aghast at the service offered by your airlines and the inhuman nature of not considering any plea. Please redress my plight.
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