I had purchased spark LS from auto vikas, Lajpat nagar New Delhi and I had the complaint against the sales person Mrs. nisha and Mr. Vinod for miss selling and false promises being made. Following below mentioned points on which I want to pay your kind attention
1. The sales person Mrs. nisha had given me false and inappropriate/ incomplete information
about the offer. In the Performa invoice which was given to me the exshowroom price was 3.49 lac and in the invoice it was 3.03 lac. Other difference amount was adjusted by giving the accessories bill. This information was not given to at the time of booking.
2. Without informing me invoice were raised
I had booked my car on 21st of Nov in the evening, and without informing me the invoice was raised on date 24th of Nov. also I told them that I will take auto loan from bulandshahr,
3. not giving me the desire color
at the time of booking I was asked for my desired color of vehicle, I told them that I will chose from red and black color, and I will inform you about my choice of color when my loan will be sanctioned. On 14 the dec my loan was approved from IDBI bank and on the same date I informed the dealer about my choice of color which was red. I also told then I will take the delivery of vehicle on 16th of Dec and get my vehicle ready. They informed me ok sir, come on 16th of Dec.
4. On 16th of dec when I reached the showroom for the delivery of vehicle I was surprised to see that they are giving me the black color vehicle. I objected this then Mr. Vinod kumar told that sir we have already invoiced the vehicle in the month of November and kindly help me as we will be in loss of Rs 35000.00 as already the Vat and Taxes were paid. I refused to take the delivery then he sincerely apologies for the mistake and said kindly help me on humanity ground and I will give you more discount and benefit latter. These entire things happen in front of the IDBI bank person and one of my friends who have come along with me to take the delivery.
5. I came with my vehicle. On 13th of Jani had to apply for the registration of the vehicle at bulandshahr I require the temporary RC document. I asked the dealer to give me the file for registration of my vehicle. He told me that sir the original RC document has been lost from the office, I told whether u have lodge an FIR to this they told me NO sir, I am very surprised that such an important document of the vehicle has been lost from the show room auto vikas and the company has not filled an FIR. I objected this then they filled the FIR on 15th of Jan and this FIR was not lodged by the company but in the name of some Gurpreet bahl that his vehicle paper original has been lost from some market. As this FIR copy is required by the Regional RTO office’s told them I don’t know anything I want my vehicle to be register here as RTO office is objecting this they told me ok sir we will do ur work .again I am very surprised that on 16 th of JAN the original paper were received by the RTO office .this is really a very surprising act and show the t there is something going.
6 False promise of additional discount if I take black color instead desire of customer to buy red color.
7. The invoice was raised in the month of Nov just to fulfill their sales and ignoring the customer concern and before informing the customer.
8. Forgery sign were made on the retail booking order form just to convince me that you have signed the document.
9. In the paper ad the total discount written is cash benefit of 47000 free maintenance packages worth 13000 free music systems with USB port. I had paid for these entire discounts.
10. I had complain to the head office of Chevrolet at gurgoan and to the dealer many times on telephone and written also. After lots of discussion they have accepted the fault and they called me for the compensation and offering me a discount of rs 4000. In this two month I was totally mentally and physically disturbed by the act of these people.
11. In Dec month the offer and deals was much more than in the month of Nov, as because the invoice was raised in the month of Nov so I had lost all the benefit.
In this regard
Other points were also there that I will explain latter onward I am sure that you may look into the matter very seriously.
Thanking you
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