Dear Sir,
This is to inform you that I had purchased an OPEL CORSA SAIL 1.6 from
British Motors, Connaught Place, New Delhi in the month of Feb'2005 in
the name of Sunil Dave vide registration no: DL2CAB1104 with an
extended warranty.
The vehicle was bought keeping in mind the Brand name and the myth
that it's a German vehicle which will serve trouble free for years
together whereas the vehicle had become a White Elephant ever since it
was bought.
The vehicle had gone to British Motors initially for one or two
service and there after the company got closed and the fate of the
vehicle started from that day itself. During these two services itself
the Head Light ON/OFF switch became faulty and it was replaced during
the warranty.
Having no options but to approach a new service center I approached
M/S.Shiva Motors at Sec-11, Noida (UP) since it was in East Delhi. The
vehicle has always been given to Shiva Motors for service /
maintenance ever since the British Motors got closed.
The story didn't end here...
The vehicle started giving one or the other problem every now and then
and every time your authorized service dealer charged me a hefty
amount for changing the required part.
You will amazed to know that the total mileage of the vehicle as of
today is just 58, 000 Kms whereas I have paid Rs.66, 000/- as of now to
Shiva Motors for repairs and maintenance which is almost Rs.1.15 Paise
per KM as maintenance cost.
The history of the vehicle shall reveal you that almost all major
parts have been changed by Shiva Motors over these years and irony is
that one problem gets sorted another starts.
Recently in the month of Feb'2012 the vehicle had gone to them as "
Yellow Light" started showing on the panel and it was diagnosed by
them that the Alternator had become faulty. The changed the alternator
and cleaned the Injectors and charged me again a Hefty amount.
Once the vehicle was handed over to me on the same day I complained to
their supervisor Mr. Narinder Kumar that the the vehicle was missing
while driving. I requested Shiva Motors to depute some person at my
residence and get the fault rectified. Promises were made that it
would be attended in a day or so but REGRET NO BODY TURNED UP TO
ATTEND THE PROBLEM.
As I was having another vehicle FORD ICON with me hence I was movable
at least, otherwise had I been dependent on them my work would have
suffered. In between I drove Opel Corsa Sail as well so that at least
it should be in running condition at least.
Couple of days back I drove the vehicle to their workshop and showed
them that the RPM of the vehicle had gone down. The person concerned
checked the RPM and tuned it once again but was not sure whether the
problem has been sorted out or not?
And there he was right. The vehicle started giving the same problem
while I was driving back home.
I had no option but to park the vehicle and decide about the fate of
the vehicle. On 25th of May I decided to give the vehicle once
again to Shiva Motors for the fixing the problem and requested them to
pick the vehicle from my residence. The vehicle got picked on 28th May
2012.
Once the vehicle reached the workshop I got a call and that the DST of
the vehicle has become faulty and it would cost me Rs.18, 000/-. On
inquiry whether the RPM would be OK there after, I was informed that
they will diagnose the problem and let me know.
The final estimate of repairs is still yet to receive from them.
I being the customer of GM would like to put you a question that why
this vehicle was introduced in India when it was supposed to be
withdrawn at a short interval from the market?
The so called authorized dealers of GM are showing their high
handedness and charging customers hefty amount to maintain the
vehicles. The vehicle's parts are failing one after the other with the
time. It seems that irrespective whether has been driven or not the
parts are time bound and shall worn out on its own.
This is also to be noted that on demanding the complete maintenance
history of the vehicle from Shiva Motors they showed their inability
to do so and informed that the history of each vehicle is with GM.
Since the vehicle history is with you, you are requested to kindly go
thru the same and see how the vehicle behaved over the years which
would be self explanatory about the performance of the vehicle.
Lastly I would like to ask you what should I do with this vehicle as
the vehicle is still lying with Shiva Motors?
Awaiting your reply ASAP.
Regards
Sunil Dave
Hand Phone: 9871803940
[email protected]
May 31
to me, service.noida, shivamotors.se., akesh, shivamotors.no.
Dear Mr. Sunil Dave,
This is in reference to your email to us concerning your Chevrolet Vehicle.
We have gone through the contents of your e-mail and understand your concern. In this regard, we are advising the Service Manager, M/s Shiva Motors, Noida to personally get in touch with you and provide you the necessary assistance at the earliest.
We thank you for writing into us and giving us the opportunity to be of assistance.
Warm Regards
ManMohan Bhasker
Customer Assistance Center
Chevrolet Sales India, Gurgaon
*e-mail - [email protected]
www.chevrolet.co.in
dave sunny
Jun 7
to gmi.cac, service.noida, shivamotors.se., akesh, shivamotors.no.
Dear Mr. Man Mohan Bhaskar,
Thank you for replying the mail whereas I am extremely sorry for a
delayed acknowledgement as I was out station and just arrived
yesterday night only.
The service manager Mr. Rajeev did get in touch with me and appraised
me with the parts which needs to be changed according to them. You will
be shocked to know that apart from the DIS he needs to change the
Silencer Muffler/Radiator Fan/Radiator-Likely to be choked
shortly/Gear Linkage/Suspension & the Battery.
Don't you agree that so many parts needs to change whereas the vehicle
has not been used the way it should have been?
Is there any thing wrong with the workmanship of Shiva Motors or the
vehicle itself? You need to identify the problem and come with the
solution else I would be forced to get this published in the Media and
sue the company in the consumer court.
Please be informed that paying out of my pocket is just impossible.
You are requested to kindly pay a visit to Shiva Motors and resolve
this issue ASAP.
I also request you to kindly share your contact number or call me for
a further discussion on the matter apart from replying this mail.
I would be again travelling from tomorrow onwards and shall be back on
17th June but shall be available on my cell.
Awaiting a speedy action on the matter.
Thanks N Regards
Sunil Dave
Cell:9871803940
alok hr
Jun 7
to me, gmi.cac, shivamotors.se., akesh, shivamotors.no.
Dear Mr. Sunil Dave,
This is in reference to our earlier e-mail and today's discussion over
phone.
We already explain you that the parts need to replace is the normal tear and
wear parts.
Please find enclosed herewith the repair estimate (approx.) of your vehicle.
Kindly give the approval to repair the vehicle at the earliest.
We assure you continued support and service at all time.
Regards
Rajeev Chaudhary
91-9311590320
Asst. Service Manager
Shiva Motors, Noida
dave sunny
Jun 7
to alok, gmi.cac, shivamotors.se., akesh, shivamotors.no.
Dear Mr. Rajeev Chaudhry,
Thanks for the update!!
I suggest you speak to the GM officials and ask them the remedy to
resolve this issue.
Dear Mr. Man Mohan Bhaskar,
I hope you must have also been surprised to see the estimate the way I am?
Please discuss among your self and let me know the fate of this vehicle.
Regards
Sunil Dave
dave sunny
Jun 8
to service.noida, gmi.cac, gmservicenoida, akesh
Dear Mr. Rajeev,
Please HOLD ON this matter as I would like to have a word with Mr. Man Mohan Bhaskar.
Dear Mr. Bhaskar,
Please call me at #9871803940.
Regards
Sunil Dave
alok hr
Jun 12 (10 days ago)
to me, akesh
Dear Mr. Sunil,
With reference to the trailing e-mail, still we did not receive any
response/approval from your end regarding the start of repair work.
We would like to inform you that due to space constant in our workshop we
are shifting your vehicle to the our open parking yard at your risk. M/s
Shiva Motors will not be libel for any damages due to natural disaster or
aging affects in the parking yard.
The parking charge will be applicable from today onward @ Rs. 200/- per day.
dave sunny
Jun 19 (4 days ago)
to alok, akesh
Dear Mr. Alok,
Ref below mail please be informed that there is no need to give
reminders on this matter any more.
I talked to Mr. Sumit yesterday at GM as Mr. Bhaskar was on leave. This
has been decided that there would be a concal today on this matter
after which the fate of the vehicle would be decided.
Dear Mr. Bhaskar,
Kindly initiate a concal and let me know the timings as we need to
resolve the matter.
to gmi.cac, gmservicenoida
Dear Mr. Manmohan Bhaskar,
This is really astonishing that a customer is calling you and sending
you mails to resolve the issue but you are not bothered at all.
Let me remind you that this will only provoke me to sue the General
Motors to the consumer court and publish the matter in the media.
I am surprised that there is no courtesy shown till date except giving
an assurance that the matter would be considered at high priority.
You are requested once again to speak Mr. Nitin Chugh and ask him to
either speak to me or reply to my mails.
My vehicle is still lying with Shiva Motors and waiting for your instructions.
Thanks N Regards
Sunil Dave
Mobile:9871803940
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