Go Air
Refund for PNR 69HL8H

I booked a return flight on GoAir for March 02 and March 07. I wanted to reschedule the flights and was willing to pay the requisite charges. I tried doing so through the website, but the website just did not work. I called up the customers care and they stated that the rescheduling for one way would amount to Rs 948/- per flight. I agreed to the amount and the call center agent was making the changes. The call got disconnected and I could not connect with the call center again.

Frustrated, I booked the flights with SpiceJet and went on GoAir website to cancel the tickets (again willing to pay the cancellation charges). Now, the website says that I have an outstanding balance of Rs 948 against my bookings. When I call up the call center, I get to know that till the time I pay the rescheduling charges i will not be able to cancel my tickets. This means I pay another Rs 1000 extra despite the fact that I do not even wish to travel by this airlines. The call center agent conviniently shrugged of his responsibility by giving me a feedback ID i.e. feedback@goair.com.

Just to ensure that my money does not get reduced any further, I paid the outstanding amount and got the tickets cancelled. When I try sending a mail to the feedback ID, it says "Delivery to the following recipient has been delayed:

feedback@goair.com

Message will be retried for 1 more day (s)"

This has been happening for more than 4 days now. For just an amount of Rs 948, I am feeling utterly cheated. How should handle this situation?

Company: Go Air
Country: India
State: Maharashtra
City: Mumbai Suburban

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