Hi,
I booked ticket with go air for my travel on 16 JULY from Chandhighar to Pune but due to heavy rains I was not able to take this route. Hence I cancel my ticket and claimed for my refunds. Go air told me that they do not do any cash refunds and will provide me a credit voucher for future bookings this was really a surprised for me hence they blocked about 7434 INR.
When in December I tried to book my ticket I asked for a voucher no and PIN (surprisingly they do not have any data security measures here and call center guy will provide all the information on telephone itself, customer service representatives have free access to the system for voucher nos and PIN numbers...???
When I tried to use this voucher no for online booking it showed me that balance is not sufficient for booking of 5600INR. When I called again for the explanation customer service guy told me that your voucher no is already been used by some Mr. Mandharam Jethanand and Mr. Khemchand Naresh and also provide me their phone no which I tried to call but as expected it is not in use.
Customer service guy told me to send a complaint at feedback@goair. which I did and received below mentioned reply saying that this is out of their reach and asked me to launch a compliant with cyber crime cell.
I request all the viewers of this complaint, not to travel by such air lines who are not refunding your money back. Inquire for cancellation policy and check for refunds before booking rather than falling for cheap deals with this below standard operating procedural low cost airlines.
Dear Mr. Hazare,
Warm Greetings from Go Air!
With reference to your mail we wish to inform you that your booking PNR EFAA6G was cancelled as per normal cancellation policy through our website and a voucher for the same was issued to you. PNR VCJQ6Q is booked for Mr. Mandharam Jethanand and Mr. Khemchand Naresh through our website utilizing voucher JKSKDQ FOR Rs.6254/-. As the cancellation of PNR EFAA6G and booking of PNR VCJQ6Q is done through web which is outside our purview we are constrain to state that we are unable to help you locate the identity of the transiting party and would therefore advice to seek help from cyber cell crime for further assistance.
We solicit your understanding and thank you in anticipation of your kind co-operation.
For further information on Flight schedules / fares / booking, please revert to us at [email protected] or contact us at 1800-222- 111 / 9223-222-111. We would be glad to assist you. We would request you to frequently visit our website www.GoAir.in for updated information.
Thanks & Regards,
Divya Umesh Customer Service Executive
Office: (91) (22) 6741 0000
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