To, 20.01.10
The Manager,
HONDA MOTORCYCLE AND SCOOTER INDIA PVT LTD,
GURGAON DST,
HARYANA.
Dear Sir,
“THE HONDA MOTORS IS THE ONE OF THE LEADING AND REPUTED OCCUPIER OF THE TWO-WHEELER SEGMENT IN INDIA. THEY HAVE SUPPLIED THEIR ENTIRE PRODUCT IN GOOD QUALITY THIS ALSO A PROBLEM FREE VEHICLE”
But, I never expect this kind of poor response from the authorized dealer of reputed brand vehicle I need redresses for my grievance and also suggest me how can I service the vehicle frequently.
I have purchased Honda Actiiva Scooter from your authorized dealer M/s. Pressana Honda, Avinashi Road, Coimbatore on 04.05.2007 to the value of Rs.48, 000/-
All free services are done by them properly.
Now the paid service has been started from 2009 onwards.
Yesterday (20.01.10), I have given my vehicle for general service at 9.15am to their Ganapathy Branch. The floor in charge takes the vehicle and prepared the job card and assured to give the delivery after service at 6.00pm.
While I am coming to take the serviced vehicle, someone called me at 5.10pm he told me that we have to start the service work on tomorrow (21.01.10) only. If it is urgent please come and take the vehicle without service.
I reached their 6.15pm and enquire them casually they told that here we have poor capacity of manpower so we didn`t service the vehicle in time and also told that I have no time to talk with you if you want any more details contact our service manager Mr. Eashwaran contact No:09790660606. In front him I tried to call him but he didn’t pick the call.
Afterwards I called to dealer office at Avinashi Road Phone No: 0422-2221008 and I have lodge my complaint attendee of the phone. She transferred the line to the shop floor in charge of Avinashi Road Branch. He heard my grievance patiently and connected to the related service manager of Ganapathy Branch at that time he was there itself. He replied me we have operated with low manpower capacity that is why the problem has been occurred.
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