I purchased a pre owned maruti esteem vxi on the 21st Sept 09 from True Value (Chowgule) Shankar Seth Rd, Pune. The deal was finalised for 2, 60, 000/-. I agreed to pay Rs. 120000/- in cash on the 18th Sep 09 & the rest was supposed to be given in cash on the day of delivery (21st Sept 09). However I decided to go in for a four wheeler loan. I submitted all my documents to the person sitting in the true value outlet representing HDFC bank. He promised to give me the details if my loan was approved or disapproved on the third day of my submitting all the documents. However he was unable to do so which resulted in a chaos as i needed the vehicle on 21st Sept 09. He said that it will take more 3-4 business days. So I decided to pay the remaining amount (1, 40, 000) by credit card and then once the loan is approved I could pay off my credit card. When I gave them the card they said that I would be charged an addition of 2% of the amount to be charged on the card. I told them it was illegal but they said we dont care and also added that others do it and hence they also do it. I called up the bank to confirm if it was an illegal act and the bank agreed that its illegal to take an extra 2% charge. The true value management didnt pay a heed to it & still charged me 2% on that. To top it they didnt give it to me in writing or a receipt, as demanded by me, that they are charging me the additional 2%.
I really dont know how can a big company like maruti do this to its customers. If it was roadside dealer who was doing such an illegal act, it was understood. But a company like maruti doing this to with its customers is really shocking.
Didnt know whom to go and complain and will there be an action taken against it.
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