Below is the chain mail Fwd across myself the backend office and authorised yamaha dealar named Bangalore wheels
Non Availability of spares/Pathetic after service from yamaha authorised dealer's. Friday, 24 September 3:39 AMFrom: "sachin sachin" View contact detailsTo: "Back Office" Cc: [email protected], "Chanderpal/IT/SJP/YMI", "Amit_Kumar/IT/SJP/YMI"
Hi All
As promised by the the below given mail i was suppose to get a response with in 48 Hrs now where is the response neither i got a mail nor a message neither a call. i Don't understand what the hell is happening in the background and the Bangalore wheels tech informed me finally that the Bore piston and rings needs to be replaced and for this diagnosis he took close to 23 days to come to that conclusion. And i don't understand which freaking moron trained these technician's to and who certified them be a trained Yamaha mechanic and i don't think they even know to service a Yamaha Crux forget about R15 it's too far. and imagine the engine is screwed up with in just 22000 Kms and god help me in the future with the bike and the expenses.
You freaking moron's if you are in capable of servicing the bike with in committed bike let me know where is the right garage and who is the right mechanic who can get my bike fixed.
If i don't get a proper response this time am going to file a case in the consumer court regarding non availability of spares, pathetic after sales service, Replacing spares from the vehicle without informing the customer, and not adhering to delivery with in the committed time.
Regards
Sachin
sachin
& On Tue, 21/9/10, Back Office wrote:
From: Back Office
Subject: Fw: Non Availability of spares/Pathetic after service from yamaha authorised dealer's.
To: [email protected]
Cc: [email protected], "Chanderpal/IT/SJP/YMI", "Amit_Kumar/IT/SJP/YMI"
Date: Tuesday, 21 September, 10:31 AM
Dear Sachin San
We apologise for the inconvenience caused. We would like to inform you that complaint has been forwarded to concern department and you will get a proper response with in 48.00 Hrs.
If you have any further queries, please feel free to contact us.
Thanks & Regards
Back Office Operations
Toll Free : 1800-420-1600
&-- Forwarded by AO Delhi/AO/YMI on 09/21 10:12 AM &--
sachin sachin
09/20 05:25 AM To [email protected]
cc
Subject Fw: Non Availability of spares/Pathetic after service from yamaha authorised dealer's.
Is there some one on this e-mail address who can help get my vehice fixed.
sachin
& On Mon, 20/9/10, sachin sachin wrote:
From: sachin sachin
Subject: Non Availability of spares/Pathetic after service from yamaha authorised dealer's.
To: [email protected], [email protected], [email protected], [email protected]
Date: Monday, 20 September, 3:42 AM
HI All
This is with reference to the job card Number 10085 finally got the delivery of the motorcycle on 14-Sep to have more additional problems in the vehicle in spite of giving 15 Day's of time for the vehicle to get serviced and spending 5408/- precisely, the bike has still got the same problem where in the noise from the head is more annoying then before. Mr. Andrewson had personally inspected the bike informed me to ride it for a week or at least for another 500-600Kms and get the bike again the Valves checked once again.
The reason me sending the mail again is to keep you informed my vehicle seam's to be out of warranty and again after spending so much time and money the issue still persists and in fact worst than before. And am really not comfortable riding the bike with so much of noise from the engine. What if in the coming day's if the vehicle breaks down in the remote places who is going to be held responsible for all the expenses and the inconvenience of getting the vehicle back to the service station. Since the same incident happen on the same day when i got the bike on 14-Sep i had a break down and literally had to tow the bike for close to 10Km's to reach home and back to garage the following day.
I understand the vehicle is out of warranty, Am not asking for any charity from you people since I've spent so much of time, energy and money on this vehicle, noise is worst than before what i had when i gave the vehicle for servicing on 01-Sep.
The mileage and the overall performance of the bike is worst and in fact pathetic compared to the performance of the bike before the service which is not acceptable.
And i believe i have all the Rights to question why should i go through all this inconvenience when it's being serviced from the trained Yamaha technician's?
2.why is the noise from the engine worst than before?
3.when do you want me to get the vehicle back to get this fixed since I've covered 200Km's (10-20Km's Towing) from the time i got the bike delivered after service?
3.how many more day's do you need to get the bike fixed so that i can think for an alternative for the daily commute?
4.are you Confident that this time you are going to get this fixed with out the same problem in the near future?
5.How much it's going to cost more?
I expect a reply on this ASAP so that i can act accordingly so that this problem is fixed as quick as possible.
Job Card number:1008500
Invoice number:40560
Ka01El4292
Invoice number: WS2831 (Perfect motor's)
Manual Bill :22932 / 3624 (Bangalore wheels)
Name: sachin
Finally i wanted to know if you all trained technician's for Yamaha cannot fix it do i have an alternate option to get his fixed else where please do let me know.
Regards
sacheendranath
sachin
& On Sat, 11/9/10, Prabhu T M wrote:
From: Prabhu T M
Subject: Re: Non Availability of spares.
To: [email protected]
Cc: [email protected], [email protected], [email protected], [email protected], [email protected]
Date: Saturday, 11 September, 1:30 PM
Dear Mr. Sachindranath.
We regret the inconvenience caused. due to some production issues with India Yamaha Motor pvt. ltd., we are not getting our supplies on time. now we have arranged to get those parts and fix your motorcycle. we request you to contact Mr. Mahesh (ph:9845631109) to collect your motorcycle on monday.
regards,
Prabhu T M
Bangalore Wheels
On Sat, 11 Sep 2010 06:09:02 0530 wrote
>
Hi All
This mail is to bring to your notice that my Vehicle Yamaha R15 is in Bangalore wheels garage from 01-sep-10 and till date it's still in the garage.
it happend like went to the garage on 01-sep because of strange noise from the head from past 3-4 day's our good known trained technician informed that we are not sure about the issue until unless we open it and should have a through check.
later on after 2 day's after calling the service supervisor repeatedly informed me that the rack arm and the oil seal in side the head needs to be replaced and asked for 7-8 day's of time to get the spares from the manafacturer.and the approx bill for should be around 4000/- i readily agreed and informed them to carry on with the service.
And after almost no response from showroom tried reaching them they informed me that the spares has already arrived and the rack arm pin is missing and again i need to wait for an other 1 week.
i believe this the spares for yamaha R15 which is still in production and the spares are not available and for the bike to get fixed i need to wait for close to 15 Day's even though i readily agreed to pay for the service.
Do you think this is justified if yes give me a valid reason why should i wait for 15 day's for damn bike to get fixed.
FYI
this is not the first mail am forwarding across, this the 3rd or the 4th mail regarding NON-AVAILABILITY OF SPARES.
earlier tyres were not available the alloys were not available my life has become miserable from past 2 year's since i got this bike
And Mr. Prabu i believe i've sent a mail earlier as well what exactly have you done for the betterment of your after sales service.
And for your kind info if the authorised yamaha dealer's cannot service the available bike
in bangalore they can look out for a better bussiness so that in turn i can sell my bike look for a better vehice for my daily commute.
and Prabhu again would like to have some response from your end as well regarding this since the bike lying in your garage from past 11 day's.
Job card number :10085
Reg number: KA04EL4292
Recieving Date :01-Sep
delivery Date:02-sep-10
D.Sacheendranath
it is 11-Sep i still do not have my vehicle. and how do you think you can justify this.
Regards
D.Sacheendranath
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