I am extremely frustrated at the way with which the issue with my car is being treated. I have registered a complaint to Fiat regd. this my complaint id is :
1-10351036231 but there has been no reply to this as well
I bought a Fiat Linea diesel from Bharati Automobile Jogeshwari Mumbai but within 2 months there was oise oming out of the engine. Seeing the problem we complaint for car breakdown and the car was towed to Balaji Workshop Thane.
Here the car was looked by Engineers and they informed me that it seems the problem is with the engine and as the car is under warranty it should be replaced. Also they found that when the car was sold to us a part was not installed by the dealer the part is a protective engine guard plate. Now this is an added misery that how can people forget adding a part in the car (Bharati informed that they had indeed forgotten it)
The it was examined by Fiat Engineers on 7th Sept but this engineer went back without informing anything to Balaji. Now the people from Balaji are trying desperately to contact this engineer but there are no replies.
I called the Fiat india office in Pune and they replied that I will get a call back on 8th Sep, but I did not.
1. I am not sure where the communication problem and why is the Fiat India engineer is not replying back. Balaji engineer says that he is constantly trying to mail Fiat but there is no reply
2. I bought Fiat considering the brand and the reputation it has but i do not see it leaving up to its reputation. I don't know if your service varies as per geography.
3. When you say that a case is replied back in 2-3 days it does not mean that it should be done on 3rd day
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