I know it is not a part of your work to go with customer complaint.
But below is the complaint i have registered with Hyundai with all proof and today (7/06) at 3.50 pm, i come to know that my car is dispatched from Chennai on Feb and my car is not having BS IV engine, but BS III engine.
Further to this it was informed to me that Hyundai can't do anything on this and it has to resolve at dealer level.
It is shocking that Hyundai works with such a dealer, who cheat with their customers.
Well as a Hyundai i request you to take some action on this or i have to take a legal guidance for the same.
Also believe it doesn't fit in Hyundai corporate and management philosophy
Looking for support from Hyundai in maintaining the trust i had put while buying my first car.
Regards
Harish Bisht
fromharish bisht [email protected]
[email protected]
dateFri, May 27 at 7:06 PM
subjectCOMPLAINT... REF NO 1-43510989
mailed-bygmail.com
hide details May 27 (11 days ago)
WHOM SO EVER IT MAY CONCERN...
My registration no is: MH14CC3983
Registrion date: 28/07
Car: i20 Magna
We booked our car in July from Kundan Hyundai, Pune (PCMC) and also got delivery somewhere approx 24th July.
As per above my first service is suppose to be in October.
When i approached Kundan service department in october, they told me that, i have taken my car in March, so as per that first service is suppose to be in June.
As per Kundan record and Hyundai delhi, my car is delivered in March. Even in Kundan record the phone number and address was wrong.
I questioned to kundan manager and the sales lady Ms Vijya who sold car to me and the reply i got: "WE BOOK CAR IN SOMEBODY'S NAME IN ADVANCE, SO THAT WE CAN DELIVER FAST"
In my Smart card, it is showing Car Mgf Dt: 04
My car is missing in-built USB port and also i have a doubt that whether it is having BS VI engine or not?
Question:
How in smart card it can show mgt of 04, when as per hyundai delhi and kundan records it is delivered in march?
The car which is manufactured after April have a compulsion of BS VI engine, not the car manufactured before that and i am sure my car is missing that.
The new i20, which is manufactured in April or may is having inbuilt USB, where is my car is missing that. Because old model was not having that.
I already discuss this with Kundan manager, but in vain
My first complaint to Hyundai delhi was on march 29th. They didn't gave me complaint reference no, as customer care executive mentioned that it is typical kind of complaint, so my phone number will be my reference number:9923040578
I got call from Hyundai delhi on 2nd April
when no update, again followed up with Hyundai delhi on May 1st and i got complaint reference no, as mentioned subject line.
Followed with Hyundai delhi again on 3rd and customer care executive mentioned he will take care of my complaint on priority basis.
Got call from Kundan and manager told me to come back to me with the solution.
Again no feedback wither from kundan and hyundai delhi.
Got call on 24th may from Kundan, just to know an update about my complaint.
Again called Hyundai delhi on 24th may and executive mentioned that no update and gave me the email id to send the mail.
please note it is a forgery case and till date Hyundai didn't take any action.
My request to Hyundai to take care.
I have discuss whole issue with lawyer too and also involving media soon.
Regards
Harish Bisht
91-9923040578
==========================================================================
fromHarish [email protected]
[email protected]
toCustomer Relation
dateWed, Jun 1 at 10:30 PM
subjectRe: COMPLAINT... REF NO 1-43510989
mailed-bygmail.com
hide details Jun 1 (6 days ago)
No one to attend customer complaint.
seems hyundai is too busy.
Sent on my BlackBerry® from Vodafone
===================================================================
fromharish bisht [email protected]
[email protected]
dateThu, Jun 2 at 6:54 PM
subjectFwd: COMPLAINT... REF NO 1-43510989
mailed-bygmail.com
hide details Jun 2 (5 days ago)
Dear Juanita,
As discussed, hereby attaching Invoice and few other documents which i am having right now with me.
As i am not in pune right now, once i will be back i can send you more details.
Please let me know what all documents you need.
Best Regards
Harish Bisht
91-9923040578
====================================================================
fromHarish [email protected]
[email protected]
[email protected]
dateMon, Jun 6 at 4:53 PM
subjectRe: Fwd: COMPLAINT... REF NO 1-43510989
mailed-bygmail.com
hide details 4:53 PM (23 hours ago)
Any update
Sent on my BlackBerry® from Vodafone
==============================================================
fromharish bisht [email protected]
[email protected]
dateTue, Jun 7 at 4:08 PM
subjectFwd: Fwd: COMPLAINT... REF NO 1-43510989
mailed-bygmail.com
hide details 4:08 PM (3 minutes ago)
trust you will do something
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