February 1
Sub: Service Complaint / Non Performance of Vehicle reg.
Ref: Santro XL – Reg. No. KL 07 BC 5048
V.I.N - MALAA51HR6M856459, Engine No. G4HG6M822579
Dear Sir,
The facts of the complaint is as below:-
I had purchased the above vehicle on 19th May from Hyundai dealer M/s MGF Motor Ltd., Kochi, Kerala with very high expectations and based on very positive feed backs from my Hyundai Santro user friends. But now after 4 ½ years of using the vehicle, the circumstances make me regret my decision. I am totally frustrated and dissatisfied with the performance of the vehicle which is giving me troubles and headaches. All this started after the paid service done on the 8th February at the authorised dealer of Hyundai Ms/ MGF Motors Limited, Kochi.
The vehicles was driven by me only for my personal use and with utmost good care. I have serviced it only at your authorised dealer, M/s MGF Motors Ltd., Autoplex, Kochi. The services were carried out based on the Hyundai dealer's advices only. The extended warranty for 2 years was taken by paying Rs.5200/- based on the advice of the Service Advisor at M/s MGF Motors Ltd.. So whatever has been done on my vehicle is as per the advice from Hyundai's authorised dealer.
The vehicle performed very well till the service done on 8th February. After this particular paid service, the performance of the vehicle became pathetic and hopeless. The engine started giving noise and pulling power reduced considerably. I had complained to the Customer Relations Executive of M/s MGF who called me immediately after the service to enquire about the perofrmance and for feedback.
I had to take the vehicle several times to MGF Motors Ltd. and had informed the MGF Service Advisor about noise from the engine, the pulling (power) of the vehicle coming down etc. But the defect was not rectified even after the technicians attended to the vehicle several times. They were suggesting that it could be a manufacturing defect and that it is noticed in some vehicles.
You may note the fact that all the troubles started while the vehicle was in warranty period and had run only about 12206 km. I wonder how this had happened to a new vehicle which has done only about 23500 km till date.
After the paid service done on 17th January “My Good Friend”, M/s MGF Motors Ltd. has given me an estimate of Rs. 24730.30 to rectify this “manufacturing defect” which I feel is exorbitant, unjustified and amounts to milking a loyal customer. The vehicle is running like an old tractor with no pulling power.
The Hyundai people and the dealer MGF Motors Ltd is not caring to answer my queries inspite of several reminders.
1.What is the actual defect in my vehicle?
2.Is it a manufacturing defect or a mistake done by inexperienced & unqualified technicians who serviced my vehicle?
3.If I have not used the vehicle as directed by Hyundai Motor India Ltd., why did the authorised dealer M/s MGF Motors Ltd failed to advice me?
4.If the vehicle was not used as per the recommended directions, why then did the dealer accepted by vehicle for all the services during the warranty period and also after that?
5.Is Hyundai vehicles built to perform only 12000 Km?
Inspite of the the emails and discussions I had with the authorized dealer M/s MGF Motors Limited, MGF Autoplex, Padivattom, Kochi 682024. I am not getting the required support and I feel that my complaint is not taken seriously by Hyundai Motors India Ltd.. My queries are not getting answered by the dealer as well as by Hyundai Motor India Ltd.
Yours faithfully,
Jeevan J.Mathew
1302 A 22, 35/14 Jamuna,
Sangam Complex, St. Martin Road,
Palarivattom, Kochi – 682025. Kerala
Tel: 09349859328
Email: [email protected]
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