Re: Hyundai Motors India Ltd. Complain #1-41750701
From:
mahendra vikmani
Add to Contacts
To: Customer Relations
VERY URGENT & SERIOUS
Attn:-
Chief Customer Service Manager (Customer Relations),
West Regional Office.
Ref: Hyundai Motors India Ltd.
Ref: Hyundai Motors India Ltd. Complain #1-41750701 Dated: 02/02
I fail to understand why have I been send the same reply from your end again and again from your end over this issue?? It's shameful from your end to not respond to our emails personally even after prompting this issue so many times, and I have been receiving the same email seeking 3 days grace to look into the matter from your Hyundai Customer Care. I had emailed you about the issue on 31st of Jan'2011 for which nobody from Hyundai customer service replied to. After which i had to send a reminder email about the same on 8th Feb'2011. and at that time I had received the same email on the same day as I did today from your end to take some action within 3 working days. but its been more than a month that i have been following up with you regarding my problem but haven't got any satisfying response from your side. i don't see you taking this matter seriously which might force me to take a legal action against you and your services at your risks and cost.
Yours Sincerely
Mahendra G. Vikmani
From: Customer Relations
To: [email protected]
Sent: Thu, 17 February 9:20:38 AM
Subject: RE: Hyundai Motors India Ltd. Complain #1-41750701
Dear Customer,
We thank you for writing to Hyundai Customer Care.
Please note that we are in receipt of your e-mail, we shall be advising our concerned Regional Office to coordinate with our dealer to arrange for necessary action to address your concern. You shall be hearing from our Dealer / Area Office within 3 working days. Please bear with us till such time.
In case you are not contacted within 3 working days, you may contact our Regional Offices from Monday to Friday between 8 am till 6 pm at :-
HMIL East Regional Office Service Support Mr. Chaitanya 033-40060045-49
(West Bengal, Jharkhand, Bihar, North East) Sales Support Ms. Preeti 033-40060045-49
HMIL North Regional Office Service Support Ms. Neetu 0172-6605000
(Haryana, Chandigarh, Punjab, Himachal Pradesh, J& K) Sales Support Mr. Pradeep 0172-6605000
HMIL Central 1 Regional Office Service Support Ms. Jayshree 011-41678800
(Delhi & NCR, Rohtak, Rajasthan) Sales Support Ms. Aparna 011-41678800
HMIL Central 2 Regional Office Service Support Ms. Nishu 0522-6714600
(Uttar Pradesh, Uttarakhand, Uttaranchal) Sales Support Ms. Aankhi 0522-6714600
HMIL South 1 Regional Office Service Support Ms. Latha 044-42204623
(Tamil Nadu, Kerala, A & N, Hassan, Bangalore, Shimonga, Mysore, Tumkur, Chickmanglur, Davangere) Sales Support Ms. Avanti 044-42204674
HMIL South 2 Regional Office Service Support Ms. Shivani 040-64631130
(Andhra Pradesh, Rest Karnataka) Sales Support Ms. Shivani 040-64631130
HMIL West Regional Office Service Support Ms. Swapna 022-40969000
(Maharashtra, Gujarat, Goa, Chhattisgarh, Madhya Pradesh) Sales Support Ms. Juanita 022-40969000
For any queries/complaints on product and service you may also reach us at our 24X7 Customer Care Toll Free Number: 1800-11-4645 (From MTNL/BSNL) or 9873564645 from others.
Thanking you and assuring you of our best possible services at all times.
Regards,
Hyundai Customer Care, India
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