This is regarding very bad service as well as no response from the staff dealing with customer of BSFC gas agency, Hinoo, ranchi, jharkhand. I booked gas cylinder on 9/3, my booking number is 1101.but till date gas cylinder is not delivered. I tried to talk on phone, but response was very poor. Lastly I visited the office at Hinoo Ranchi at least three time. All times I was assured that the gas would be delivered, But infact after lapse of 23 days the agency didnot deliver the gas.
I was tried to get information about greivance cell and officer's number to registered a complaint, but went invain. There is no Board or details containing contact no for registering complaint or other greivances, if any. It seems that it is a violation of direction issued by central vigilance commission of INDIA.Even it indicates that the managerial staff of Indian oil limited (responsible for timely inspection) did not perform their duties in accordance with rules.
Therefore, lastly I have to register complaint againt not only BSFC gas agency, Hinoo, Ranchi, but the Officer of Indian oil responsible to make inspection of the agency.
kindly look into it and try to redress my greivance.
Thanking you,
MANOJ KUMAR
CUSTOMER NO 15279
D 102 TRIVENI APPT
AIRPORT ROAD
HINOO, RANCHI
MOB 9471710025
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