Indane Gas
Delaying gas delivery

My Gas connection No. AG-06703

Distributor: Ashu Gas Service

SHOP NO-7, PROP NO-J1/161-1,

RAJOURI GARDEN,

NEW DELHI-110027.

Tel : 011 – 25105531, 25411580

Dear Sir,

I have booked gas refill through Indane on-line gas booking system website is http://www.tomogas.com/iocl/. 04-Jan at 3:49 pm. The gas agency has not responded and unable to given delivery, when I approached agency on 14-Jan, I have been informed by person at agency that they have not received data from the on-line system; thus agency again booked the gas-refill. The gas got delivered after days.

This month I have booked the gas on 06-Feb through website (booking No.1419) Today (10-Feb) I informed the gas agency that I have not received the gas delivery, they have denied the WEB booking again informed that the consumer can book the gas only after 17-Feb i.e., 30 days booking time limit is required. I am aware that customer can book the gas after 20 days that is applicable to all gas providers. Please note that gas agency is unable to deliver the gas according the need of customer and try to convince that 30 days booking is mandatory.

I request you to kindly intervene in this case and save me from the harassment of Ashu Gas Service.

Yours Sincerely,

Gracy Johny

48A, DDA Flats

Shivaji Enclave Extn.,

New Delhi 110027

Tel: 9953996292 (M)