To, Date : 15/02
The Managing Director,
Indian Oil Corporation Limited,
Indane Area Office, Indian Oil Bhawan,
A-1, Sector-1, 4th Floor,
Noida (G.B.Nagar) U.P.
Sub: Complaint Reg. Rude Attitude & Poorest Services of
M/s Khwaja Gas Agency, Dundahera (Vijay Nagar) Ghaziabad
Dear Sir,
I along with a number of consumers of Indane Gas connected with M/s Khwaja Gas Agency, Dundahera (Vijay Nagar) Ghaziabad are never satisfied with the bad attitude, dirty telecommunications and poorest services of this dealer. His telephone numbers given for booking remain mostly either not in order or always engaged. It is not so easy to book gas in a day or two time. sometimes it takes 3-4 days and beside this he never give delivery before one & half month and the cylinders supplied by him are also lesser in quantity. He clearly says that only 12kg Gas is being given by the company in each cylinder and he can't give delivery before one and half month, from the previous issue, you may transfer your connection to some other agency etc.etc..
For your kind reference, I booked my previous demand on 17th January vide their Booking No.8076 and could get delivery on 25th January only, that too after a regular requests to its owner Mr. A.Siddhiqee (Mob:09810971408) and delivery boy Mr. Shah Nawaz (Mob: 09312863784). According to the previous supply, my booking is due after 25 days (as he says) but when I request for booking today on 15/02 (after 29 days), Mr. Siddhiqee replied me very rudely that it cannot be booked before 25th February and delivery will be given within 10-12 days from the date of booking, if you need earlier, you may get transfer your connection to some other agency.
This all is happening with Indane Gas only and not with other like Bharat Gas, HP etc. because of negligency, carelessness and monopoly of such type of very rude & uncivilized dealers who are blackmailing, harassing not only consumers but also destroying the reputation of Indian Oil Corporation, an organization of high reputation.
I, therefore request you honour to take immediate disciplinary action against the dictatorship of this dealer and depute your vigilance team for a sudden and surprise visit of its’ godown to check its’ monopoly, blackmailing and rudeness in customer dealing so that the consumers can get their lawful quantity of gas and its’ delivery in time. Your cooperation and immediate action will be highly appreciated in this regard.
Thanking you,
yours faithfully,
AshoKSharma
(Ashok K. Sharma)
Connection No. K-1855
127/3, Shrikrishna Nagar (Shivpuri),
Vijay Nagar Bypass Road, Ghaziabad-201 009
Mobile : 9717828133, 9891792845
E-mail: [email protected]
Cc to: Head Office, Bombay - For information & necessary action pl.
Directorate (Safety)- Indian Oil Corp. New Delhi
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