I am an officer in Bank of India and presently posted at Head Office, Mumbai.
Upon my transfer from Hazaribagh to Mumbai, I have decided to shift my family at Muzaffarpur. Accordingly, I got my connection no-9153 transferred from Janta Gas Agency, Hazaribagh to Pranati Indane Gas Service, Muzaffarpur. I went to the agency at Maithi counter on 31.05.2011 to complete the formalities and collect my connection but gentleman seating over the counter advised me to come after a few days as the same has to be verified into the system. I expressed my inability that since my journey ticket was of 01.06. I could not be able to collect and complete the formalities in person. The gentleman advised to authorise some other one on your behalf. Accordingly, I have authorised my wife for the same. I also expressed that since my wife is living alone there, she is unable to collect the same from the office at Maithi as the place is 20km (approx.) away from the township and no regular mode of conveyance is available from Muzaffarpur. The gentleman assured to arrange the delivery from their extension counter, Akharaghat.
On inquiring on 14.06.2011from the gentleman, he said that they are not able to deliver the cylinders etc. through their extension counter situated at Akharaghat even after commitment. Pl. look into the matter as my wife is living alone who is authorised by me to accept the goods. The very purpose of opening extension counter is defeated if this type of service is not available from extn. counter. Travel to the office at Maithi is very difficult as it is 20 km away from the township. The mobile number-09934774771 of the person dealing with the affairs of the agency is not reasonable and having no manner to talk with their customers as they are saying that "he do not have any time to talk over the phone, it is the headache of the customer, how they will collect there goods and complete the formalities."
I think this type of the behavior will not be appreciated for a service sector.
Please look into the matter. I am waiting for your early response.
Thanking you,
Kamlesh Ranjan
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