Indian Railway
IRCTC web site

The IRCTC website www.irctc.co.in is very bad and annoying in many ways. The UI and the options it provides are good, but the response time and the number of times it logs-off the user automatically are horrible. Forget about Tatkal tickets, it takes a lot time and patience to book even 1 single ticket. It will be a great achievement if one can book tickets in this site successfully without being directed to error page. Below are the list of some common issues

1) Automatically log off's even before time out for some strange reason. Sometimes pressing the login button is re-directing to "session expire" screen

2) Not responsive at all and takes loads of time to load even a single page

3) Takes Hours and hours to display availability and logs off automatically after waiting for so much of time

4) Never can book Tatkal tickets

5) Transactions never happen properly. Money will be deducted from the bank/card, but the ticket will not be successful...

These are just the basic ones. I am not sure why it is so difficult to build a web site, a Public transportation site by government, that serves lots of common man of India. Why can't our government recruit/outsource the development to some better company?

It is seriously a very very bad experience to book tickets via IRCTC and our government can really do a better job. Else all the money will go to private agents... Please consider common man's pain and provide better services

Sincerely

Indian

Company: Indian Railway
Country: India
State: Karnataka

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