Indian Railways
IRCTC food

Dear Sir,

While traveling in the Horah Mysore Special train (Train no: 08003) my seat no: A1/ 0046 2 tier AC. PNR.No:6154652497.I had ordered for a Veg lunch to the Pantry guy on 26/03. After I had finished the lunch the person (Madhusudhan Mallick) turned up to collect the tray as well as the money. I asked him the charges of the same and was amazed to listen as I was asked to pay Rs.50/- for the food which he provided worth about Rs.25/- only.

He has supplied only rice (it is also half boiled), dhal, pickle, paneer masala (2 piece of paneer only). Usually in all the trains Roti, rice, veg.curry, dhal, curd, pickle, water cup will be provided.

In this train, there was no water provided. No Roti in the thali, No curd & No vegetable as side dish.

Even supplied food also was very bad quality. The rate Rs.50/- is a price fixed by IRCTC or any corruption is going on?

I hope railway will take stern action to stop these kind of filthy behaviour/services given to customers.

These small impediments should be completely stopped so that the high level of service and standard of the Indian Railways can be maintained. Also the efforts of the Railway Ministry to make it one of the biggest and most customer friendly service can be achieved.

Being an responsible citizen of our country I presume that it is my duty to bring to your notice these issues to help you to help us to make better and efficient railway.

Please set an example so that each and every person attached with the Railways thinks twice before doing any wrong to any customer in terms of service or behaviour.

Hoping for some urgent action in the above matter.

Regards,

Dhanasekaren

Mob:09703107762

Email: sekarvarthana@gmail.com

Company: Indian Railways
Country: India

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