On April 8th I visited your Peeragarhi Outlet (Deep Hyundai Service Centre) for second free service of my
Hyundai Getz DL4CA J7330 at 8.45 AM Sharp which proved to be a worst
ever experience of my life and which does not suit to service level
being provided by company of your repute.
I was assisted by Mr. Sushil Sharma, advisor who asked me to collect my
vehicle at 3.30 pm but on my request he agreed to handover it at 12.30
but unfortunately it was handed over to me by 3.30 pm. It was so
unmanaged there that i was moving here and there to get the needful
done, i was searching for person for wheel alignment, i was searching
for person to do touching work etc. Mr. Sushil Sharma was initially
very helpful but with the number of customers he almost forget about my
job and started ignoring. I went to Mr. Rajesh (Manager on site) and
requested him to do the needful as i had to pick my daughter from
school at 1.00 pm but he disappeared from them and i was waiting for
wheel alignment to be done. Interestingly at wheel alignment not even a
single person was present and i waited there for almost one hr and when
Mr. Sanjay came there he said that as the Car has driven only 5200 kms
it needs not to have alignment. Here i would like to ask if i had
informed earlier that my vehicle does not need any alignment i would
not have wasted 2 hrs there. I finally left from there at 3.30 pm and
the overall experience was so worst which force me to say that service
quality was of very low level in comparison to what is being promised
by you and i would not recommend any one to visit that workstation in
near future. All, Sushil Sharma, Rajesh Kumar and many more were
totally unprofessional and unhelpful. They people don't understand the
importance of customer time and pain.
Request you to do the needful to avoid re-occurence of same in near
future.
Regards
Manoj Anand
9650009864
9953979880
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