IRCTC
REGARDING TICKET REFUND FAILURE

To,

IRCTC

This refers to self narrating email response from IRCTC help desk given below-

I am again sorry to note that inspite of repeated requests, I have not

recieved any genuine refunds till date against train cancelled by rail authorities due to GURJAR agitation in Rajsthan

It is to mention that my case is pending since June'08.

I once again request you to kindly process my refund claim at your

earliest please.

Please treat this as last reminder from my side.

Also, please note that I shall be free to take any suitable action in

case genuine refunds are not paid to me.

Details are as below:

TDR Details

PNR Number 2610613569 Booked On 19-4

Transaction ID 0045974344 Ticket Type eticket

Class 3A Internet Service Charge Rs 30.00

Date Of Journey 30/5 Ticket Charge Rs 1962.00

Bank ICICIBANK Total Rs 1992.00

Train No 4863

TDR Filing Date : 09-Jul

Regards.

Yours faithfully,

SATISH KUMAR TIWARI

Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. 2610613569 has been forwarded to CCM/ NWR on dt.05.07.09. We have already issued Reminder No. 1, 2, 3, 4 dt. 04.03.09, DT.21.05.09, DT.22.07.09, DT.29.08.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 5 dt. 25.01.10 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.

Regards,

Raman Raut

tdrprocess@irctc.co.in

Ph: 011- 23345900

Company: IRCTC
Country: India

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