IRCTC
IRCTC not refunded the filed TDR amount even after passing four months

Dear Sir,

This is regarding my complaint against IRCTC not refunding the cancelation amount even after more than 3 months passed.

I booked the train ticket on 30th November for Delhi cantt to Jaipur (train no 9270 MKI PBR EXPRESS PNR No : 6235196111) in tatkal sawa.

When I reached the railway station I come to know that train was running 6 hrs late on that day and then I called up irctc customer care number they confirmed my ticket pnr number and train number

after confirming that lady suggested me that I can cancel the ticket as train is running 6 hrs late and if train is running 6 hrs late full ticket amount will be refundable.

and then I said ok to file the TDR (Ticket Deposit Receipt). And customer care people filed the TDR.

I went home and booked the new fresh ticket in shatabdi for next day.

After filing TDR, refund process will take at-least 90 days and more as per IRCTC.

After 90 days when I Confirmed my refund amount status I simply told that refund amount not approved without any reason.

When I dropped a mail then I had been told that my case is again been forwarded.

But still I didn’t get any amount or response from IRCTC.

I request you kindly help me out.

Mail copy is attached for your ref.

Thanks & Regards

Sunil Arora

09810220876

Company: IRCTC
Country: India

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