IRCTC
Efund not received

I have booked eticket -PNR No 1345268945 on 16th april, as the trian was late more than 4 hours, so as per the refund polices, full amount should be refunded, but i only got the half amount till now. i have been emailing them frequently, but nobody is responding me. i have pasted the forwaded email to irctc. I hope you will take the quick action with regards to this matter.

&&&- Forwarded message &&&-

From: alok Priyadarshi

Date: Wed, May 26 at 9:31 PM

Subject: Fwd: Reopen Email From IRCTC

To: tdrprocess@irctc.co.in

Dear Sir,

Please refer to your earlier email below. Request you to update me on the status of this refund request. Your urgent attention and help will be greatly appreciated. Thanks.

Best regards,

Alok

&&&- Forwarded message &&&-

From:

Date: Sat, May 15 at 8:25 AM

Subject: Reopen Email From IRCTC

To: alokkumar9@gmail.com

Dear Customer,

Sorry for the inconvenience. Kindly note that the refund amount of Rs. 621/- against PNR No 1345268945 has been refunded to your account on 23-Apr. For another refund we have sent letter to NR Railway on 15-May stating that 'Train Late More Than Three Hours.', so please reopen the case and grant the refund as per rule. As soon as refund, if any, received it will be credited to your card account. With regards, TDR PROCESS TEAM

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This is a system generated mail. Please do not reply to this email ID. If

you have a query or need any clarification you may:

(1) Email Us at tdrprocess@irctc.co.in

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Cheers,

Alok

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Cheers,

Alok

Company: IRCTC
Country: India
State: Andhra Pradesh
City: Hyderabad

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