IRCTC
Charged unduly for ticket that couldn't be booked

I tried to book an e ticket from delhi to lucknow for 16/07 using a debit card of one of my friend as i didn't have money in my bank account. After enetering all card details i was waiting for the confirmation of the booking but suddenly the servers on irctc went down and the transaction failed. i didn't recieve anything as a proof of booking but later found out that the money has been taken away from my friend's bank account. This is not fair on part of irctc. I request to pls sort this out asap and give us refund

Company: IRCTC
Country: India
State: Delhi
City: North Delhi

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